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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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H. N.
17 Jan 2025
Verified reviewGreat service, good equipment . Your team was very nice and friendly. We had great time with your equipment. Thank you
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Z. B.
17 Jan 2025
Verified reviewBad equipment. I pay for top equipment and it was old equipment.
Reply from Skimium.co.uk
Hello, Thank you for sharing your experience. We are truly sorry to hear that your visit did not meet your expectations. We take your feedback seriously, and we deeply regret that you felt uncomfortable due to both the quality of the equipment and the behavior of the staff. We aim to offer high-quality equipment and a welcoming environment for all customers, regardless of their background. We sincerely apologize for the negative experience you had and would appreciate the opportunity to make it right should you decide to visit us again in the future.
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R. W.
17 Jan 2025
Verified reviewRecommended
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M. G.
17 Jan 2025
Verified reviewReally friendly and helpful staff. I wasn't well and had to delay the booking by 1 day, and this was no problem. Great service!
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J. F.
14 Jan 2025
Verified reviewAll good
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L. I.
14 Jan 2025
Verified reviewSuper straightforward process supported by great staff
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T. A.
14 Jan 2025
Verified reviewEverything was perfect, Very eficient, the sellers very helpful and pleasent.
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S. B.
14 Jan 2025
Verified reviewReally nice and patient people.
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T. D.
14 Jan 2025
Verified reviewGreat store, very friendly and happy to store skis overnight.
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R. W.
14 Jan 2025
Verified reviewThe guys in this shop were so helpful and flexible even when they were super busy.
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B. S.
14 Jan 2025
Verified reviewExcellent service and very friendly accommodating staff. 5 star service.
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J. H.
14 Jan 2025
Verified reviewExcellent service. No problems 👍
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R. M.
14 Jan 2025
Verified reviewFriendly and helpful team.
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A. E.
14 Jan 2025
Verified reviewLovely people running the shop. So helpful and brilliant with the kids before and after. Would definitely recommend and thank you to the owners for being so friendly.
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P. T.
14 Jan 2025
Verified reviewI paid €200 for the best ski and boot package. Although the boots were very good, the skiis were clearly several years ol and damaged. They were good to ski on but probably the same skis I would have got had I paid for the cheapest package. Hire was significantly cheaper at other shops too.
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B. H.
14 Jan 2025
Verified reviewVery helpful staff.
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H. D.
14 Jan 2025
Verified reviewFast, efficient friendly service. Brand new equipment. Highly recommended!
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L. C.
14 Jan 2025
Verified reviewVery friendly and efficient. Lovely boots too.
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T. C.
14 Jan 2025
Verified reviewArthur and his team did a great job.
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M. W.
14 Jan 2025
Verified reviewHelpful friendly staff, efficient too. Thank you!
Reviews displayed in chronological order
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