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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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G. M.
31 Jan 2025
Verified reviewEfficient service and friendly, helpful staff!
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L. S.
31 Jan 2025
Verified reviewNone
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I. C.
22 Jan 2025
Verified reviewEasy and efficient
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R. P.
22 Jan 2025
Verified reviewGood price and service was excellent and fitting comprehensive and return very quick
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C. R.
22 Jan 2025
Verified reviewGreat service, and advice! Ski equipment also very good quakity
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B. S.
22 Jan 2025
Verified reviewEverything was great! The only (minor!) thing I would have changed is to have some skis available for off-piste/powder conditions. Thanks to the whole team.
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J. D.
22 Jan 2025
Verified reviewVery friendly and great service
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S. P.
22 Jan 2025
Verified reviewGreat kit at a good price. Staff really knowledgeable and helpful.
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J. T.
22 Jan 2025
Verified reviewExcellent service, snowboard was ready to go when we arrived, much appreciated Jimmy T
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G. S.
22 Jan 2025
Verified reviewPaid for the top ski package, skis and boots were outdated, poor condition. Offered alternative pair that were the wrong length and not suitable for 'all conditions' as advertised.
Reply from Skimium.co.uk
Hello, Thank you for sharing your experience. We are truly sorry to hear that your visit did not meet your expectations. We take your feedback seriously, and we deeply regret that you felt uncomfortable due to both the quality of the equipment and the behavior of the staff. We aim to offer high-quality equipment and a welcoming environment for all customers, regardless of their background. We sincerely apologize for the negative experience you had and would appreciate the opportunity to make it right should you decide to visit us again in the future.
Reply from G. S.
I definitely will NOT use Skimium again and have requested our hotel no longer recommend Skimium.
Show exchanges Hide exchanges -
T. W.
22 Jan 2025
Verified reviewNice team at the shop. Stayed open at lunch so we could pick skis up and get out for the afternoon
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J. G.
22 Jan 2025
Verified reviewTerrence at the Chamonix store near Aguile De Midi did an absolutely brilliant job in taking care and providing me with the right snowboarding equipment. Very professional.. My experience was excellent thank you.
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A. W.
22 Jan 2025
Verified reviewGreat skis, v good service.
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J. M.
22 Jan 2025
Verified reviewWe hired skis only and the ski selection was to our expectations and the service was excellent. My own boots had a bent buckle and the guy there repaired it in 2mins with no fuss. Also one of the guys had a head bang and when dropping off his skis for storage at the end of the day was given a glass of water and shown concern. The guy on the ski hire was a lovely guy and will definitely go back again. We used this same hire store last year too.
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J. B.
22 Jan 2025
Verified reviewPerfect location within our hotel. Friendly and helpful, great equipment, all really easy. Absolutely recommend.
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I. I.
22 Jan 2025
Verified reviewQuick and easy, very friendly and welcoming staff, definitely will be back!
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B. D.
22 Jan 2025
Verified reviewVery friendly and helpful staff
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B. F.
22 Jan 2025
Verified reviewFriendly and professional.
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K. O.
22 Jan 2025
Verified reviewStaff is very friendly and helpful :)
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P. B.
22 Jan 2025
Verified reviewWe had an excellent experience. Fitting of ski kit for a group of 5 was quick and thorough, and the equipment was all in good condition.
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