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Review Summary
Quirumed is often described as easy to deal with, with clear updates, quick delivery and products that arrive well packed and as expected. Customers also mention sturdy beds, comfortable chairs and useful advice when choosing the right item, while a few negative experiences point to damaged parcels, missing updates and delivery or import charges that were not made clear.
Delivery
"Fantastic item with fast delivery"
"Know their products,very professional, delivery spot on, would definitely use this company again without hesitation 10/10."
"Didn’t make import charges clear, had to return parcel from customs and now not giving my refund back! Do not order !!!"
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A. A.
4 May 2022
Verified reviewproduct not great quality - screws and fixings holes didn't match up, some already fixed bits loose
Reply from Quirumed.com
Hi Rachel If the item is not funcioning correctly you would need to open an aftersales form on the website and we can then try to find a solution. https://www.quirumed.com/uk/customer/account/login/ Kind Regards Quirumed
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A. A.
4 May 2022
Verified reviewI requested details on how to assemble the wheelchair from the box that it can in there was a number of items that had to be put together and there was no information on how and in what order they should be assembly in
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A. A.
4 May 2022
Verified reviewExcellent
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A. A.
4 May 2022
Verified reviewVery good company. They kept me updated with delivery dates and information. It was delivered on time and very quick. Great service
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A. A.
4 May 2022
Verified reviewThe customer service is far from excellent: 1)The answer to my question I received in Spanish, not in English, and even after translating it through Google, I did not get what I asked; I got the information only after calling the company. 2)There was no neither assembling instruction, nor warranty paper; I requested these through the online communication facility but did not receive any answer. 3)The customs payment is huge -30% of the cost of the item I purchased; there is no clear indication about this in the information given by the company.
Reply from Quirumed.com
Dear Nataliya To confirm Quirumed is based in Valencia spain https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information Did you read the email confirmation of the order which explains about the customs fees? Please note the manual was sent by email.
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A. A.
4 May 2022
Verified reviewVery good company and communication, fast delivery from Spain. Thank you very much
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A. A.
4 May 2022
Verified reviewReally quick and efficientservice
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A. A.
4 May 2022
Verified reviewFast delivery
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A. A.
4 May 2022
Verified reviewGreat product delivered all ok bit of misunderstanding but all sorted
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A. A.
30 Apr 2022
Verified reviewVery well no problems at all.
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A. A.
30 Apr 2022
Verified reviewVery good quality
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A. A.
30 Apr 2022
Verified reviewi received a faulty item. I sent all the photos needed but no one got back to me. I had to take the item to a workshop to fix it because I could not wait longer. The total cost was higher than if i bought the item from other suppliers.
Reply from Quirumed.com
Ghassan Unfortunately the item was damaged in transit. We have asked for a new armrests to be sent from the manufacturers and as soon as it arrvies we shall let you know. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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A. A.
20 Apr 2022
Verified reviewtook a long time for order to arrived and not even functional
Reply from Quirumed.com
Alifoe You made the order on the 13/03 and we sent the order on the 15/03 which is within the time period for delivery put on the website 4-7 days to the UK. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501005271_501003671 https://www.quirumed.com/uk/faq/delivery-times
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A. A.
15 Apr 2022
Verified reviewDelay after delay from February and now I have part order delivered which was the whole reason for said delay that all items were not available. Delivery Tuesday last week didn’t happen, part order on the Wednesday, part order on the Friday and still no ultrasound. Will not recommend
Reply from Quirumed.com
Dear Lianne Apologise it looks like TNT have seperated the delivery during transit as the whole order as sent out. I have checked with them and the chair is due for delivery today to you. I would also recommend contacting TNT below for confirmation on todays delivery. their details are below. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501005514_501003848 TNT Customer services 0800 100 600 If you have any futhrer problems with the delivery please get back to me,
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A. A.
13 Apr 2022
Verified reviewFast and efficient good service
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10 Apr 2022
Verified reviewI have been billed by FedEx Express for delivery which is free £188.86 I have not paid as I am disabled
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9 Apr 2022
Verified reviewGreat Service
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8 Apr 2022
Verified reviewhappy with the quick delivery
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A. A.
8 Apr 2022
Verified reviewBrilliant
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A. A.
8 Apr 2022
Verified reviewAbsolutely perfect service the massage bed is top quality and I would definitely recommend this company
Reviews displayed in chronological order
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