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Review Summary
Pyrex is often described as practical and reliable, with customers praising fast delivery, easy ordering, and good customer service when something arrived damaged or broken. Several reviews also mention dishes and lids that fit well, are easy to clean, and are useful for cooking, freezing, storing, and air fryer use.
Delivery
"Excellent product. The handle makes it easy to lift it out from the air fryer. Fast delivery. Securely packaged, no excess packaging."
"I was very impressed with how easy it was to navigate and place an order on the web site, also the speed in which I received my order, I would…"
I was very impressed with how easy it was to navigate and place an order on the web site, also the speed in which I received my order, I would recommend to anyone.
"Good quality, and arrived quickly. The dish handles the heat really well"
Digital experience
"Very pleased with both the Pyrex Casseroles. Very well wrapped. Site easy to navigate and clear instructions."
"Easy to navigate the website, product details clearly given with costs."
"Easy to use website, quick delivery."
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A. A.
22 Sept 2022
Verified reviewOrdered a few items, always speed delivery. No issues. Excellent products.
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A. A.
22 Sept 2022
Verified reviewGreat
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A. A.
20 Sept 2022
Verified reviewThe service is excellent, products very well packaged and arrived quickly. Very satisfied customer.
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A. A.
20 Sept 2022
Verified reviewI would not leave pyrex any stars if I could as their customer service is dreadful. You sent out two damaged items and then wanted to charge me to return them, and also did not offer to replace them. It is disgusting to send out an item in that condition in the first place. I will never by pyrex ever again. DISGUSTING
Reply from Pyrex.co.uk
Dear Simone, We are sorry for this incident, do not hesitate to contact us via our contact form located at the bottom of the page of our site, we will do our best to answer your question. Your's sincerely, The Pyrex Team
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A. A.
17 Sept 2022
Verified reviewGood
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A. A.
17 Sept 2022
Verified reviewGreat for replacing split plastic lids for my glass dishes. Fast and efficient delivery although a bit expensive. They do however use DHL so I know when it’s due to arrive, usually next day and always within two. Great service.
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A. A.
15 Sept 2022
Verified reviewExpected quality from such a well established brand.
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A. A.
7 Sept 2022
Verified reviewUser friendly website!
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A. A.
7 Sept 2022
Verified reviewClear descriptions of products, excellent packaging and prompt delivery.
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A. A.
2 Sept 2022
Verified reviewA very well known leading brand for excellence.
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A. A.
31 Aug 2022
Verified reviewExcellent
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A. A.
30 Aug 2022
Verified reviewExcellent all round
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A. A.
30 Aug 2022
Verified reviewit's been a month first of all since the order. i don't know how this company still exists. do they have any managers? it's appalling. they do not know how to help and keep making things worse. first they said we sent it. i said, that's an old tracking number, then they said, it's ok, it's been sent. a few days after, i said, who did u send it with? they said x or y. no tracking number. i said that' bc you didnt send anything. frustration, waste of time, total incompetence in customer service resolving an issue. one day they said, wait until three o clock today and if not we will send it again. like, constant games, no integrity, not like talking to actual human beings with common sense. i said you know what at this point after all this, i just want the refund for the item please that you didn't send me. or i need to speak to a manager. they dismissed and send it. i literally happened to see their email in 5 min. i said please i have requested a refund at this point. they ignored again. pushing sales is not ok. i will actually report them for unethical behavior to an appropriate body. this is not just a sales issue. they don't know how to help and in the effort to do so, they violate your consumer rights. maybe they need to be reported for sb to explain to them some things, some basics. i always thought of pyrex as an established trustworthy company. this comes as a huge shock. if you happen to order sth and get it, cool. if contact is needed (and it's been needed for me for all three orders countless emails back and forth. i think for the jug issues it's close to 30 emails. they might be lacking leadership? this stuff off.
Reply from Pyrex.co.uk
Dear Madam, We are sorry that your experience with us was disappointing. Be sure that our staff is always doing their best to answer the better way possible and we always consider our clients as our priority. Your different requests have been taken into account and have been treated. Your’s sincerely, The Pyrex Team
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A. A.
30 Aug 2022
Verified reviewStraight forward ordering system, good quality products. The only suggestion for improvement is to allow customers to choose one of each size rather than packs of 3 lids. I needed several sizes lids and I now have too many extras. Otherwise the order was delivered promptly and all items were as expected.
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A. A.
30 Aug 2022
Verified reviewVery good website, easy and intuitive to use.
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A. A.
30 Aug 2022
Verified reviewExactly what I wanted at a fair price with timely delivery.
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A. A.
27 Aug 2022
Verified reviewThey have sent me the wrong item and are not responding to my emails.
Reply from Pyrex.co.uk
Hello Jemma, We apologize for the mistake with your order and be sure that our consumer service will answer you in the best delays. But due to the holidays our service is currently understaffed and is doing its best to respond to requests as soon as possible. Your’s sincerely, The Pyrex Team
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A. A.
19 Aug 2022
Verified reviewI did not receive all the correct items that I ordered. i have been emailing nobody responds. what's wrong with this company. they know and do nothing. unreliable company. I would not recommend unfortunately.
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A. A.
19 Aug 2022
Verified reviewGreat service. Very well packaged and despatched in good time. Thank you. I would highly recommend.
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A. A.
16 Aug 2022
Verified revieworder arrived broken in a massive box with no padding. Notified them 5 days later still heard nothing. Disappointing.
Reviews displayed in chronological order
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