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Review Summary
Pylones gives a cheerful, original impression, with colorful items that customers describe as fun, unique and beautiful. Delivery is often mentioned as very fast, and several reviews also say ordering was easy and the products arrived well packed.
Delivery
"Amazing service and such quick delivery"
"Very prompt delivery"
"I was so surprised to see how fast my order was received. Great quality."
Digital experience
"Very easy to navigate the website. Arrived when they said they would. No complaints"
"It is always a pleasure to order from Pylones. Online ordering is easy and it takes very little time for their wonderful items to reach Canada."
"I love Pylones and their design. Online ordering and delivery were perfect."
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Hedda H.
16 Feb 2026
Verified reviewArrived on time & gorgeous portable ashtray
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Joanna G.
15 Feb 2026
Verified reviewExcellent design, good quality materials and manufacture. Just what I wanted.
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Maria P.
11 Feb 2026
Verified reviewThis seller is not transparent. At no point during checkout or in the order confirmation did they disclose that the product is manufactured in China or that the buyer would be responsible for import duties and customs fees. After delivery, I was charged an unexpected FedEx customs invoice of over $60. This feels abusive and misleading. If a seller sources products from China and ships internationally, they have a responsibility to clearly warn customers about potential import charges. I would not have purchased had this been disclosed. Buyers should be aware of this lack of transparency.DO NOT BUY!!
Reply from Pylones.com
Thank you for sharing your feedback. We are truly sorry to hear about your disappointment. We would like to clarify that, as indicated in our Terms and Conditions of Sale accepted during checkout, any order delivered outside the European Union may be subject to customs duties, import taxes, or clearance fees determined by the authorities of the destination country. In this specific case, the charges applied correspond to United States import regulations. These fees are established by U.S. Customs authorities and are collected either directly by them or by the carrier (FedEx) on their behalf. They are therefore the responsibility of the recipient. Pylones does not set, collect, or benefit from these charges. These regulations apply regardless of the country of manufacture of the products and are based solely on U.S. import rules. We understand that such charges can be unexpected and regret any inconvenience this situation may have caused. Transparency is very important to us, and we remain at your disposal should you need any further clarification. Kind regards,
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Pierangelo N.
11 Feb 2026
Verified reviewVery good service
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Anastasiia B.
11 Feb 2026
Verified review5
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Sheila C.
11 Feb 2026
Verified reviewThe products I bought arrived quickly and were well packages. I was kept informed or dispatch information
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Steve R.
11 Feb 2026
Verified reviewgreat product and very fast/efficient shipping!
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Chantal R.
5 Feb 2026
Verified review5 Nice products, quick service
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Yen W.
5 Feb 2026
Verified reviewDidn't receive the items. The delivery company returned to the merchant. Tried to contact customer service to resolve this by submitting the contact form and calling them but no response. Very disappointing experience as I love their products. Just hoping they will send out the parcel again.
Reply from Pylones.com
Dear Customer, We are truly sorry for the inconvenience. We would also like to clarify that we replied to your email within a few hours, and the issue has now been resolved by sending the parcel again. Thank you for your patience and understanding — we hope you will receive your order very soon. Kind regards, The Pylones Team
Reply from Yen W.
Dear Pylones team, thank you for your reply. Look forward to the parcel and would love to review the products when they are received. I have always love your products. Thank you
Show exchanges Hide exchanges -
Susanne S.
30 Jan 2026
Verified reviewI orderd a brush and gor a soap dispencer Whar a suprise for a birthday gift if I could give 0 stars that what you deserve
Reply from Pylones.com
Dear Customer, We are so sorry about this mix-up, and we completely understand your disappointment, especially since it was meant to be a birthday gift. Please don’t hesitate to reach out to our customer service team — we’ll be more than happy to help and quickly find a solution for you. Thank you for letting us know, and again, our sincere apologies. Kind regards, The Pylones Team
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Lien Q.
30 Jan 2026
Verified reviewZeer snelle levering!
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Catherine F.
30 Jan 2026
Verified reviewI ordered a couple of fun and quirky jewellery designs and they are great. The service was brilliant too and delivery was fast. Overall a great experience.
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Elly A.
23 Jan 2026
Verified reviewZeer tevreden over mijn winkeltrolley, goeie kwaliteit en netjes op tijd geleverd.
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Bernadette F.
19 Jan 2026
Verified reviewParfait , très créatif et coloré
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Freya L.
19 Jan 2026
Verified review1 I have not received my order
Reply from Pylones.com
Dear Customer, Thank you for your message, and we are truly sorry for this inconvenience. Unfortunately, your parcel was returned to us because the customs authorities in your country refused the delivery. We have therefore issued a full refund for your order. We sincerely apologize for the disappointment and hope to have the pleasure of welcoming you again soon on our website. Kind regards, The Pylones Team
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Ton P.
19 Jan 2026
Verified review5
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Kateryna S.
19 Jan 2026
Verified reviewSuper!
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Marita T.
13 Jan 2026
Verified reviewCustomer service sucks big time. My kettle leaks when I set it on the heating pad, so naturally I sent an email ASAP - no response whatsoever. Their customer service phone is answered by a recording - how is one to resolve a problem with them?
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Lea S.
13 Jan 2026
Verified reviewAll good and fantastic products
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Camilla R.
10 Jan 2026
Verified reviewVery disappointing. I placed my order in early December for a child's Christmas gift. It had not turned up in over 2 weeks, so I chased it up with Pylones. I was just sent tracking info showing that the parcel was stuck at some depot in France. I followed up again after Christmas and was told the parcel had been returned to Pylones so they would refund me. I was the one who had to chase on both occasions, and feel Pylones really need to improve their customer communications. I won't order again. No stars.
Reply from Pylones.com
Dear Customer, Thank you for your message, and we are truly sorry for this inconvenience. Unfortunately, your parcel was returned to us because the customs authorities in your country refused the delivery. We have therefore issued a full refund for your order. We sincerely apologize for the disappointment and hope to have the pleasure of welcoming you again soon on our website. Kind regards, The Pylones Team
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