Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
15 Nov 2022
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Was easy to find and park.
Experience from: 3 Nov 2022
A. A.
15 Nov 2022
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So so bad
Experience from: 3 Nov 2022
A. A.
14 Nov 2022
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1st time using - pretty jolly clear
Experience from: 9 Nov 2022
A. A.
14 Nov 2022
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I’m not sure what the point of this service is exactly. The process of getting the ticket validated by a person in the ticket office took nearly 15 minutes.. no fault of the employee, it’s just a lot of information. If absolutely necessary to pay in advance, this might be a good option but I see no reason not to just pay at the automated caisse. You still take a ticket when you enter the garage, and without one park you just pay at the machine, with one park you need to talk to someone and share information. Would be better if the infrastructure allowed the garage to read parking information on phone so you can save time and possibly money down the line. I’m not sure I would use service again.
Experience from: 1 Nov 2022
A. A.
14 Nov 2022
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The parking garage was secure and well lit. The entry was large enough for a medium sized SUV (Subaru Forester). While the exit has a tight turn, we made it work. The driver got a good angle and I typed in the code and followed him out on foot. The spots are large and we had no problem finding the exit. Overall a great experience.
Experience from: 5 Nov 2022
A. A.
14 Nov 2022
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The more specific you are about the location you are interested in will get you a better result.
Experience from: 16 Nov 2022
A. A.
14 Nov 2022
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Good overall.
Experience from: 15 Nov 2022
A. A.
14 Nov 2022
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Easy to book
Experience from: 4 Nov 2022
A. A.
14 Nov 2022
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Had a hard time finding the site for hourly pk
Experience from: 7 Nov 2022
A. A.
7 Nov 2022
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Always easy to find what I'm looking for and to make a reservation
Experience from: 31 Oct 2022
A. A.
7 Nov 2022
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Excellent alternative to overpriced in-airport parking
Experience from: 7 Nov 2022
A. A.
7 Nov 2022
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Excellent website
Experience from: 4 Nov 2022
A. A.
7 Nov 2022
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Easy and cheaper than parking on streets
Experience from: 30 Oct 2022
A. A.
7 Nov 2022
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Buchung über die Website funktionierte in Paris nicht, über die App ging es, als ich den Dreh erst mal raus hatte, lief es super 👍
Experience from: 26 Oct 2022
A. A.
7 Nov 2022
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Fantastic.
Experience from: 1 Dec 2022
A. A.
7 Nov 2022
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nothing to complain
Experience from: 29 Oct 2022
A. A.
7 Nov 2022
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Fast and easy
Experience from: 5 Nov 2022
A. A.
7 Nov 2022
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I have made several reservations. What I appreciate is the possibility to modify or cancel the reservation till one hour before. Good service.
Experience from: 28 Oct 2022
A. A.
7 Nov 2022
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Couldn’t find the car park so ended up paying again, but disappointed ☹️
Experience from: 25 Oct 2022
A. A.
7 Nov 2022
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Very easy to use
Experience from: 7 Nov 2022