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Review Summary
Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty.
Friendliness & courtesy
"The staff in South Kensington is always nice, friendly and efficient. The food is great!"
"The service is always amazing, and the staff are lovely and friendly."
"Good guy served cheerful and professional"
Team expertise
"Lovely tasty sushi. Friendly service and helpful."
"Excellent Customer service from Colombian lady and great food"
"great food - friendly service - helpful staff"
Responsiveness
"Kind staff"
"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"
"Staff are always friendly,welcoming and professional"
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A. A.
25 Sept 2023
Verified reviewLiked
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A. A.
25 Sept 2023
Verified reviewService is average. Constantly have to remember to give my account number to register the order as it is rarely asked for. Quality is good although the value is questionable and the quality is not marketed so I can only presume the quality is not much better than cheaper alternatives. The store hygene is questionable.
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A. A.
25 Sept 2023
Verified reviewHave been costumer for years, amd jever really had any issues, food was always tasty. Have recommended to friends etc. But I was really surprised upon opening sushi boxes this time. Sushi didnt look appealing, they were not wrapped properly, half of them had come apart. And taste wasn't as good as usually. I have been ordering from this place for the last few years, so not sure what happened this time, if new sushi chef and maybe new produce suppliers, but I didn't enjoy them this time. Not sure if will order again, unfortunately. As this was one of the best sushi places but last experience wasn't as expected
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A. A.
25 Sept 2023
Verified reviewGreat taste!
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A. A.
25 Sept 2023
Verified reviewAll pretty good. Good value and very easy to order. The edamame needed salt. Like the reward scheme.
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A. A.
24 Sept 2023
Verified reviewThe food was delicious. The staff was nice but busy and the store a bit crowded and the wait time quite long
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A. A.
24 Sept 2023
Verified reviewIt needs to be an exceptional product for the price. The product is not exceptional. You dont help yourself with having a window into a kitchen showing poorly dressed chefs hacking away at massive amounts of salmon. I love sushi, I work just by this place, I should be buying lunch here every day but the combination of high price and poor product means I don’t return often.
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A. A.
24 Sept 2023
Verified reviewThe product was very fresh and tasty
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A. A.
22 Sept 2023
Verified reviewFirst of all, the Ramen and Sushi were great. However, my delivery experience was very dissapointing. I've waited for almost 2 hours to receive my order. The courier said that she received my address incorrectly, but she didn't call my number to clarify it. I've checked the receipt attached to the bag and all correct details were there. I had to call your Richmond shop to ask for my order status several times. On top of that, I didn't receive my order in full - there was no salad or mango in the bag. Thank you
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A. A.
22 Sept 2023
Verified reviewvery satisfied
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A. A.
8 Sept 2023
Verified reviewVery satisfied, would recommend!
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A. A.
8 Sept 2023
Verified reviewI found that some of the sushis were not eatable. The fish was too hard and I would have sent them back to the kitchen if I had eaten them in the shop. The sushis are not well-made and often fell into pieces. This is a below-average sushi quality, and half of the "sushis" have no fish. Nobody welcomed me in the store.
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A. A.
8 Sept 2023
Verified reviewAlways great quality sushi.
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A. A.
8 Sept 2023
Verified reviewAmazing customer service all around, thank you
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A. A.
7 Sept 2023
Verified reviewAlways great service at our local Northcote road store, fast efficient and very friendly. Even when they were closing one mid week night the chef ( I think) still rustled up a salmon box for me. Great staff and good product, particularly with August offer.
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A. A.
7 Sept 2023
Verified reviewReally disappointed and not for the first time. Half my order was missing and the food was dry and not fresh, a complete rip off and utterly careless delivery. Sadly it has happened before, that parts of my order was not delivered but of course fully charged. I have been a very regular customer but I shall stop ordering from now on.
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A. A.
7 Sept 2023
Verified reviewThe fresh stuff was good but the rest was so so. Besides the obvious rolls, there is no way to figure out what is in the rolls with different names (e.g. dragon rolls). I had to ask the staff member behind the till a few times. He wasn't that easy to deal with. This was my first sushi shop experience and not sure I will return
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A. A.
7 Sept 2023
Verified reviewThe order never arrived. It was explained there was an issue with your delivery service. I have requested a refund but still have not received.
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A. A.
7 Sept 2023
Verified reviewGreat taste and unique combination. Super fresh and amazing attention to details.
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A. A.
7 Sept 2023
Verified reviewReally delicious fresh tasting sushi
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