What do Internet users think about mysushishop.co.uk ?

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty. Customers also mention poke bowls, sushi platters, yakisoba, hand rolls, and sharing boxes, with praise for good value and regular service at the counter. A few reviews note problems such as late delivery, missing items, a user-unfriendly app, and one tempura roll that was softer than expected. Mysushishop gathers mostly positive reviews with 2124 reviews published in total and an average rating of 4.4 stars.

Reviews for Mysushishop.co.uk

Total: 2 124 reviews since 08/03/2016

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4.4

Based on 108 reviews from the last 12 months

5

64%
4

16%
3

9%
2

6%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Mysushishop feels like a place people return to for fresh sushi, friendly staff, and a smooth ordering experience. Several reviews mention prompt delivery, simple ordering, and food that arrives well packed and still tasty.

This summary is AI-Generated

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Friendliness & courtesy

40 reviews mention our friendliness and courtesy, with 95% positive feedback.

"The staff in South Kensington is always nice, friendly and efficient. The food is great!"

"The service is always amazing, and the staff are lovely and friendly."

"Good guy served cheerful and professional"

Team expertise

24 reviews mention our team's expertise, with 92% positive feedback.

"Lovely tasty sushi. Friendly service and helpful."

"Excellent Customer service from Colombian lady and great food"

"great food - friendly service - helpful staff"

Responsiveness

11 reviews mention our responsiveness, with 91% positive feedback.

"Kind staff"

"Freshly made and delicious, as always. Friendly and helpful staff. Please come back to Richmond!"

"Staff are always friendly,welcoming and professional"

1 ★

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5 ★

J. W.
22 Apr 2025
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Sushi excellent as always. Lack of clarity and consistency in restaurant and over the phone about what is and what isn't gluten free is very frustrating though
Experience from: 8 Apr 2025
K. L.
22 Apr 2025
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Best fresh sashimi
Experience from: 11 Apr 2025
V. R.
22 Apr 2025
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The giozas were inedible and totally overcooked :( the delivery was just left at the door with no warning.
Experience from: 4 Apr 2025
F. L.
22 Apr 2025
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Increase of price but lower quality
Experience from: 19 Apr 2025
O. K.
22 Apr 2025
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Good variety, always fresh and tasty!
Experience from: 15 Apr 2025
N. C.
8 Apr 2025
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Both food and staff are always great
Experience from: 15 Mar 2025
M. H.
5 Apr 2025
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We ate in the shop. The order process and service were fine but the food was not as well prepared as previously experienced.
Experience from: 22 Mar 2025
V. D.
5 Apr 2025
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Best sushi
Experience from: 21 Mar 2025
N. S.
5 Apr 2025
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It was good but there was no soya sauce as well as no wasabi which was disappointing
Experience from: 25 Mar 2025
A. L.
5 Apr 2025
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Excellent sushi for an excellent price. Super friendly staff
Experience from: 29 Mar 2025
A. D.
5 Apr 2025
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Great team! They are very nice and friendly.
Experience from: 1 Apr 2025
V. W.
5 Apr 2025
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Flavourless Chopstick were not in the bag The order was ready but not marked ready so I needed to wait 20 minutes while the shop was empty and the staff chatting.
Experience from: 18 Mar 2025
M. P.
1 Apr 2025
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I am a long standing clients and you are getting worse and worse
Experience from: 16 Mar 2025
C. K.
15 Mar 2025
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Overall happy with all the experience!
Experience from: 13 Mar 2025
A. A.
13 Mar 2025
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Im a customer since 2012 and love it
Experience from: 11 Mar 2025
S. C.
10 Mar 2025
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Generally ok but too much cream cheese - doesn't taste fresh
Experience from: 8 Mar 2025
E. M.
9 Mar 2025
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Excellent, varied platter and quick pick up
Experience from: 26 Feb 2025
C. T.
9 Mar 2025
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great food, easy to order, ready to pick up.
Experience from: 24 Feb 2025
A. U.
9 Mar 2025
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We had a scheduled delivery for 8.15pm. It arrived at 6.55pm instead. We were putting our kids to bed and hot food arrived. It ruined our date night in. We complained via the website and haven't heard anything.
Experience from: 14 Feb 2025
B. M.
9 Mar 2025
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The service is outstanding, I am greeted like an old friend every time I go to SushiShop and the food always delivers. Best sushi in town.
Experience from: 5 Mar 2025