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Review Summary
www.motostorm.it offers a wide range of high-quality products with fast delivery and excellent pricing, ensuring customer satisfaction and repeat business.
Delivery
"5 stars hands down , arrived in 3 days to New York at my door , prob the fastest delivery I have ever seen , well packed , nice Xmas deal savings…"
5 stars hands down , arrived in 3 days to New York at my door , prob the fastest delivery I have ever seen , well packed , nice Xmas deal savings too , thanks guys
"A very complete offering with fast shipping, service and communication! Great to deal with a good company!"
"All items arrived well packaged and in good condition exactly as described. Great service - even organised to add a couple of small items to order…"
All items arrived well packaged and in good condition exactly as described. Great service - even organised to add a couple of small items to order after they began packing original order! This is the third time purchasing from Motostorm.it to ship to Australia and will be sure to buy again next time.
Digital experience
"I will definitely buy from Motostorm again, Motostorm was responsive to my questions and very fast shipping it only took 4 days for me to receive my…"
I will definitely buy from Motostorm again, Motostorm was responsive to my questions and very fast shipping it only took 4 days for me to receive my items.
"Very nice and easy to use website, especially the currency conversions made switching the prices to USD very easy. Shipping was fast from Italy all…"
Very nice and easy to use website, especially the currency conversions made switching the prices to USD very easy. Shipping was fast from Italy all the way to Texas. Thank you very much.
"Site layout made finding what I wanted easy. Shipping was modest and I received the parts quickly. Their communication was excellent from beginning…"
Site layout made finding what I wanted easy. Shipping was modest and I received the parts quickly. Their communication was excellent from beginning to end. Will definitely buy from them again and I fully recommend them. Molto Grazie!
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24 Feb 2023
Verified reviewとても良い。
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24 Feb 2023
Verified reviewI was very surprised, that I had to search abroad to find a replacement visor for my helmet, but was very glad to give the business to Motostorm. My parcel arrived, all be it when I wasn't at work, but was delighted with my purchase and will be definitely using Motostorm again. Keep up the good work.
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24 Feb 2023
Verified reviewBerry good service
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24 Feb 2023
Verified reviewMatériel parfait
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24 Feb 2023
Verified reviewTook longer to ship than estimated. Everything arrived as ordered. Good price on Givi.
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24 Feb 2023
Verified reviewVery bad customer service. Very arrogant Wrong declaration of the item I ordered as "motorcycle accessories" resulted in huge import/customs fees I have to pay. The item I ordered should have been declared as Clothes rather than motorcycle accessories.
Reply from Motostorm.it
Hello, we are sorry that you are not satisfied with our service, customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We cannot be held responsibile for extra costs charged by your customs.
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24 Feb 2023
Verified reviewVery fast and well packaged thanks
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24 Feb 2023
Verified reviewMotostorm.it is fantastic! After 2 purchases; the products, customer service, and shipping/deliveries are great. I have not hesitated to recommend this company whenever the opportunity presents itself.
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24 Feb 2023
Verified reviewfast delivery and well priced. Highly recommended.
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24 Feb 2023
Verified reviewThere was a crack in the plastic base of the bracket
Reply from Motostorm.it
Hello, we are very sorry thast you have had this issue, soon you will be contacted by our customer service to risolve the problem.
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24 Feb 2023
Verified review対応早く、注文から7日くらいで到着（沖縄）関税なのか追加で5%くらいの金額を代引きで支払ったが、それでもgiviなら日本で買うより安いと思います。
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24 Feb 2023
Verified reviewsite was relatively easy to use. the image showed blue boots but the text said 'black'. i wanted the black ones anyway and theyre the ones the showed up. i am a 10.5 to 11 US and dianese's 44 is fitting me perfect. also i called their CS # cause i was afraid my order didnt go through somehow and i was able to reach them from the US. and pretty fast ship too--ordered jan 22, shipped feb 2 ( a bit late) and arrived feb 7
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24 Feb 2023
Verified reviewPerfect! From USA - Ordered a helmet from Motostorm it wasn't in stock so it took a month before they got it in store, but once they did they it shipped out right away only took a week to get to me in California Very pleased with my experience with Motostorm. Thank you!
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24 Feb 2023
Verified reviewI had a good experience with this company!
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24 Feb 2023
Verified reviewBest service
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24 Feb 2023
Verified reviewVery nice and quick response.
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24 Feb 2023
Verified reviewMy order was actually a replacement part. Unfortunately I requested the part during the holiday break. When I got in touch with customer service, I was given a price in euros understandably. I used the conversion rate calculator to determine what is to be paid in USD. The figure I came up with was different than what was sent to me on an invoice by (7) seven USD. I sent an email to motostorm representative Andrea to question the amount. She indicated "the system" calculated the amount. I then made a phone call to speak with Andrea personal to inform her that I believe I was being over charged. She indicated that "the system" gives the amount and that there was nothing she could do. I explained to her that I have done many transactions in many differny currencies and that the conversion is always correct and if she would ask her management to evaluate this transaction. She indicated that she works there at Motostorm, (which I already knew( and that she can not go to her management and raise the question regarding "the system" and she added that I was welcome to not follow through with my order,..as if I didn't know that either. It is my belief that Andrea was dismissive of my concers and dispute of the charges and offered no real solution other than to give me a "Take it or leave it" type of attitude. I found this unsettling but I didn't want to argue back and forth with her and just paid the amount. To add insult to injury Andrea didn't request the hardware needed with my replacement part which was the carbon fiber exhaust shield that fell off of my Termignoni exhaust system. The reason it fell off is due to the "hardware" coming loose. It's common sense that is needed. When I informed her that she didn't order it, she claimed I didn't request it. I sent her my original email that clearly stated I needed the hardware, she claimed she didn't get that email. Then how did she know I requested the carbon shield? I'm sure Andrea is a good employee, she just failed in my opinion with my particular order. I spoke with Andrea regarding the hardware and I have not gotten a response going on two weeks now. I won't be bothering her again and I understand she won't be getting the hardware for me.
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24 Feb 2023
Verified reviewI did order a full system exhaust from Australia.. the order came in 5 days.. love their service and I m going to order more ..
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24 Feb 2023
Verified review即日発送のヘルメットを購入。 日本時間で月曜に購入して木曜には到着していました。 素晴らしい！
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24 Feb 2023
Verified reviewVery good product, fast shipping, only one point. I did’n not understand before I revieved a call from Fedex, that the sales taxes were not included with shipping. And when i start the order, the shipping prise past from 58,97$to -130$. So I thook the country taxes are included in the shipping Price. So at this moment, the deal were not very interesting. But, this is the only point negative. Thank you very mutch!
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