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Review Summary
www.motostorm.it offers a wide range of high-quality products with fast delivery and excellent pricing, ensuring customer satisfaction and repeat business.
Delivery
"5 stars hands down , arrived in 3 days to New York at my door , prob the fastest delivery I have ever seen , well packed , nice Xmas deal savings…"
5 stars hands down , arrived in 3 days to New York at my door , prob the fastest delivery I have ever seen , well packed , nice Xmas deal savings too , thanks guys
"A very complete offering with fast shipping, service and communication! Great to deal with a good company!"
"All items arrived well packaged and in good condition exactly as described. Great service - even organised to add a couple of small items to order…"
All items arrived well packaged and in good condition exactly as described. Great service - even organised to add a couple of small items to order after they began packing original order! This is the third time purchasing from Motostorm.it to ship to Australia and will be sure to buy again next time.
Digital experience
"I will definitely buy from Motostorm again, Motostorm was responsive to my questions and very fast shipping it only took 4 days for me to receive my…"
I will definitely buy from Motostorm again, Motostorm was responsive to my questions and very fast shipping it only took 4 days for me to receive my items.
"Very nice and easy to use website, especially the currency conversions made switching the prices to USD very easy. Shipping was fast from Italy all…"
Very nice and easy to use website, especially the currency conversions made switching the prices to USD very easy. Shipping was fast from Italy all the way to Texas. Thank you very much.
"Site layout made finding what I wanted easy. Shipping was modest and I received the parts quickly. Their communication was excellent from beginning…"
Site layout made finding what I wanted easy. Shipping was modest and I received the parts quickly. Their communication was excellent from beginning to end. Will definitely buy from them again and I fully recommend them. Molto Grazie!
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A. A.
21 Mar 2023
Verified reviewVery happy with the price and speed of delivery. Definitely be shopping here again.
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A. A.
21 Mar 2023
Verified reviewGreat initial price for motorbike jacket but Fed ex wanted another £47 for tax so cheaper in England feel like ive been scammed. Never buy from abroad again
Reply from Motostorm.it
The UK is not a part of the EU since January 2020 therefore our Uk clients do not pay Vat when purchasing from our store but they are requested to pay Custom charges by the uk government on delivery– we indicate this on our website and in the confirmation email the customer receives once the order is placed.
Reply from A. A.
Telling someone about a higher cost after the order is placed is why i feel ripped off. Why doesn't your website state the full cost when ordering SCAM
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A. A.
21 Mar 2023
Verified reviewUp until now, i haven’t recieve my orders. Customs held my orders due to discrepancies on my receipt and declared value. It’s my first time to experience this with FedEx, i have no bad experiences with my previous orders with UPS.
Reply from Motostorm.it
Hello, we are very sorry for any inconvenience caused. We have contacted Fedex and we are dealing with the problem. I am sure that your parcek will be delvered inthe next few days.
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A. A.
21 Mar 2023
Verified reviewPerfect. Thank you !
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A. A.
21 Mar 2023
Verified reviewI gave 4 cuz of the prices I would’ve gave 5 stars but it took way too long to ship and it was ship in a small box the jacket is all wrinkled. Looks like a return from someone else. Would I shop from there again? Absolutely the jacket is fine prices are Awsome I just hope they can work better when it comes to shipping and labeling. Thanks MOTOSTORM for the jacket at half price. Next purchase I hope it’s a 5 star ⭐️
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A. A.
21 Mar 2023
Verified reviewAll UK users please make sure you refer to the motostorm website payment page https://www.motostorm.it/en/payments.html before you order. Otherwise, you will find that Fedex charges about 25% in addition even on zero rated items such as helmets. This is NOT made clear at the point of purchase and, should you query it, you will be given a link to this page and basically told to get lost. Although I have always been impressed with Motostorm this time I have been mislead and it would have been less expensive to buy this helmet from Motor Legends.
Reply from Motostorm.it
Hello, we are sorry for the situation. The UK is not a part of the EU since January 2020 therefore our Uk clients do not pay Vat when purchasing from our store but they are requested to pay Custom charges by the uk government on delivery, the bill is sent to the recipient through the transport company– we indicate this on our website and in the confirmation email the customer receives once the order is placed. What is a zero rated item in the UK does not automatically make it so in Italy, in the UK, on any amount, customers will be required to pay custom charges. We have answered all of your questions in the various emails you sent to us.
Reply from A. A.
As per our earlier emails I dispute that the purchaser should have to drill down into your website to find out that I will be charged VAT on an item that is zero rated. I have forwarded you the link to the relevant guidance note. I also dispute the fact that your confirmation email states this. I sent you a screen shot of my confirmation email. It is written in Italian (fair enough) and has no statement about the customs charges. In addition to the above I have always said that these conditions need to be me tiined at the point of sale, ie in the checkout screen. Looking into this further I can still see that I should not need to pay VAT. I suspect that you have filled out the customs declaration incorrectly but as I have previously stated I can see that you are not prepared to accept any responsibility or even to look at the fact that something may have gone wrong here.
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A. A.
21 Mar 2023
Verified reviewShipping and delivery process was very quick, and item is just as pictured.
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A. A.
15 Mar 2023
Verified reviewmuy buen producto, de muy buena calidad , excelente servicio y muy rápida la entrega
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A. A.
15 Mar 2023
Verified reviewFast delivery. Helpful and responsive staff.
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A. A.
15 Mar 2023
Verified reviewI am very satisfied,Motostorm had in stock a hard to find part for my older schuberth SR1 helmet.
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A. A.
15 Mar 2023
Verified reviewI have purchased a big order 3 different times in the last 2 years from Motostorm. Every order has been flawless shipped to the USA. Great job!
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A. A.
15 Mar 2023
Verified reviewCouldn't ask for better assistance and service. Thank You!!!
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A. A.
15 Mar 2023
Verified reviewspeed is amazing
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A. A.
15 Mar 2023
Verified reviewThis is my 2nd time ordering at Motostorm - I’ve been ordering from the United States. Shipping is incredibly fast & well priced ($30 via FedEx for my Caberg Tourmax X) The shopping process was easy & the website is well done! Overall, I’m 100% recommending Motostorm!
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A. A.
15 Mar 2023
Verified reviewLiving in the US, we are limited to certain brands. Motostorm has offerings that we can’t get. My most recent order was received in less than 10 days, so shipping time is better than the past. Thanks!!
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A. A.
15 Mar 2023
Verified reviewTout a été parfait
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A. A.
15 Mar 2023
Verified reviewExcellent shopping experience, and excellent customer service, would but again.
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A. A.
15 Mar 2023
Verified reviewThis is my first order from them and it was flawless. I sent to them an e-mail to verify the availability of the item before ordering and they responded immediately. After ordering, items were shipped immediately on the day. I received my orders faster than I expected and everthing was in perfect condition.
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A. A.
15 Mar 2023
Verified reviewI got my package within a week after I order, the razon to give it 4 is because of the boots should come with some decals and that it was missing , everything else is perfect , prices they are the best , also the transaction was easy as well, I will said generally is 5 stars 🌟
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A. A.
15 Mar 2023
Verified reviewLe merce arrivano velocemente
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