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Review Summary
www.motostorm.it offers a wide range of high-quality products with fast delivery and excellent pricing, ensuring customer satisfaction and repeat business.
Delivery
"5 stars hands down , arrived in 3 days to New York at my door , prob the fastest delivery I have ever seen , well packed , nice Xmas deal savings…"
5 stars hands down , arrived in 3 days to New York at my door , prob the fastest delivery I have ever seen , well packed , nice Xmas deal savings too , thanks guys
"A very complete offering with fast shipping, service and communication! Great to deal with a good company!"
"All items arrived well packaged and in good condition exactly as described. Great service - even organised to add a couple of small items to order…"
All items arrived well packaged and in good condition exactly as described. Great service - even organised to add a couple of small items to order after they began packing original order! This is the third time purchasing from Motostorm.it to ship to Australia and will be sure to buy again next time.
Digital experience
"I will definitely buy from Motostorm again, Motostorm was responsive to my questions and very fast shipping it only took 4 days for me to receive my…"
I will definitely buy from Motostorm again, Motostorm was responsive to my questions and very fast shipping it only took 4 days for me to receive my items.
"Very nice and easy to use website, especially the currency conversions made switching the prices to USD very easy. Shipping was fast from Italy all…"
Very nice and easy to use website, especially the currency conversions made switching the prices to USD very easy. Shipping was fast from Italy all the way to Texas. Thank you very much.
"Site layout made finding what I wanted easy. Shipping was modest and I received the parts quickly. Their communication was excellent from beginning…"
Site layout made finding what I wanted easy. Shipping was modest and I received the parts quickly. Their communication was excellent from beginning to end. Will definitely buy from them again and I fully recommend them. Molto Grazie!
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17 Oct 2023
Verified reviewReceived the item in a timely manner. The item was exactly as described. As the order and shipping progressed, I was notified every step of the way.
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17 Oct 2023
Verified reviewI am always pleased with Motostorm.it..I have purchased several jackets and boots from them over the past couple of years..Fast shipping and good customer service.!!
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17 Oct 2023
Verified reviewSpeedy delivery from EU to USA less than a week, awesome, thank you.
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17 Oct 2023
Verified reviewWe were nervous about ordering a helmet in Australia from Italy but the service was so quick and it was so easy- arrived in perfect condition.
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17 Oct 2023
Verified reviewLes casques devaient être expédiés sous 5 jours. Ils l'ont été sous 10 jours. A part cela la relation avec motostorm a été parfaite et l'équipe est très réactive. Le commercial parle français ce qui est très appréciable. Le colis est bien arrivé et conforme à la commande. Entreprise sérieuse à recommander.
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17 Oct 2023
Verified reviewFirst time using Motostorm but it was a great experience. Easy to navigate thru their site and select the accessories I was looking for. Delivery to Portugal was timely and without any problems
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17 Oct 2023
Verified reviewWaiting time of a product was longer than expected. Try to Skype and email, the reply is also long. In Skype totally no reply until the product reached your home. Delivery charges was much more expensive compare with other online store for the same item. I am not write this to get my EUR20.00 award. Product arrived in good conditions.
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A. A.
17 Oct 2023
Verified reviewDelivery had an extra £15 to pay the courier that they did not cover. Having paid £16 for delivery. Hidden charges. Bad customer service. Didn't ensure the item was delivered. Didn't offer any solution to making sure I received my item. Very bad experience, would not recommend from the uk
Reply from Motostorm.it
Hello, on our website we indicate that customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. This comunication is also printed on the confirmation email that you receive after the order has been placed. Motostorm are not responsibile for these costs. As you country is outside of the European community you have not be charged Vat on the goods that have been purchased from Motostorm. It is normal however that customs in your country asks you to pay these fees. You have been contacted by customer service and we have explained this to you. We also provided indications on how pay the fees and recieve your parcel.
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17 Oct 2023
Verified reviewCustomer service was excellent. I had several questions before ordering which were answered clearly, in English. Each time I was answered on the same day.
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17 Oct 2023
Verified reviewI’m a US customer and I’m impressed with the shipping. I’d do this again.
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16 Oct 2023
Verified reviewI’ve generally had good luck with Motostorm, but this order was particularly frustrating. It took over a month to receive an order and I was only updated with progress of my order after I reached out for a refund. The mivv exhaust came rather quickly once I made contact, but a month of riding season had already passed. Better communication about delays would be appreciated
Reply from Motostorm.it
Hello, we are aorry you are not satisfied with your purchase. The order was placed on September the 2nd and the item was not in stock, shipment was programmed for the 12th. With items that are not in stock we indicate an estimate shipping date based on what manufacturers indicate to us - this can change due to production, shipping or any other event that may occur during process from producers. We shipped on September the 26th once the item arrived from the manufacturer. If customers need products with fast shipping, it is necessary to look for the "IN STOCK - SHIPS WITHIN 24 HOURS" sign in the webpage.
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16 Oct 2023
Verified reviewBon emballage et bonne livraison. Sur le site j’ai commandé 1 fixation Shad YAMAHA XSR 125 (2021-2023). Sur la notice ça concernait une une fixation pour une Yamaha XSR 125 de 2019-2021. Ce qui m’oblige a découper le cache du garde boue arrière pour cacher la plaque métallique et pour protéger le câblage éléctrique … Dommage.
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16 Oct 2023
Verified reviewThe product arrived on time and was exactly what was expected!
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16 Oct 2023
Verified reviewExcellent experience. Will definitely buy again
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16 Oct 2023
Verified reviewGreat buying experience and excellent communication. Grazi!
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16 Oct 2023
Verified reviewFast delivery, professional service. I'll definitely come back.
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16 Oct 2023
Verified reviewI ordered the Zard Italian made slip on exhaust pipes for a 2015 Triumph Bonneville SE (Newchurch edition). Although these were probably a little more expensive than the Norman Hyde pipes might have been, the price was close enough to take a chance. There are virtually no available online customer reviews of these Zard pipes for the Bonneville. I am completely happy and satisfied with Motostorm as the vendor/seller. Easy ordering, prompt shipment and excellent packaging to the US. The pipes themselves will get a more complete review on the Triumph owner site--they were not perfect, but with the "baffles" removed the sound is just glorious--very much like the restored 1971 Norton 750 Commando I owned for many years. I would gladly order product from Motostorm again.
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16 Oct 2023
Verified reviewFirst helmet from motostorm. Love the helmet. Incredible service. Shipping was fast. Able to enjoy my ride.
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12 Oct 2023
Verified reviewTop service, fadt delivery
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12 Oct 2023
Verified reviewGreat product and fast delivery
Reviews displayed in chronological order
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