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Review Summary
Magimix is praised for a smooth online experience, with easy navigation, clear product information and a straightforward ordering process. Customers also mention swift delivery, careful packaging and useful communications that make the purchase feel simple and well handled.
Delivery
"Good deal. Quick delivery. Well packaged."
"Does everything I want it to do. Great Service. Fast Delivery"
"Easy to navigate and delivered swiftly in very good protective packaging"
Digital experience
"Easy to shop from."
"Bought on line - easy process"
"Easy to browse. Timely notifications. Prompt delivery. Prices reflected on market place."
Responsiveness
"Fast efficient service Thank you"
"Efficient service and speedy delivery of my new processor"
"Excellent customer service. Always came back to me in a very short time."
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A. A.
5 Apr 2024
Verified reviewAfter waiting for several weeks, I enquired about my delivery and the company discovered that it had been returned. I had not been notified that it was arriving, that someone had tried to deliver it or that it had been returned to France. Is this the service expected from a reputable company?
Reply from Magimix.co.uk
Thank you for your review. We sincerely apologise for any inconvenience caused by this delivery issue. It's certainly not the level of service we strive to uphold. DPD send a 1-hour delivery time slot text message on the morning of the delivery. I'm unsure why you didn't receiving this text message on this occasion, but we will certainly raise this with DPD. You'll be pleased to know all parcels are sent back to a warehouse within the UK rather than France, so a re-delivery will only take a few days. Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding. Jenny Magimix
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A. A.
21 Mar 2024
Verified reviewVery happy with the buying process, just not the product
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A. A.
13 Mar 2024
Verified reviewGreat
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A. A.
10 Mar 2024
Verified reviewEasy website.
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A. A.
8 Mar 2024
Verified reviewEasy ordering, prompt, efficient delivery.
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A. A.
8 Mar 2024
Verified reviewExcellent price. Delivered promptly. Shame there was only one colour at that price. Still looks great.
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A. A.
8 Mar 2024
Verified reviewGreat timelines and delivery
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A. A.
8 Mar 2024
Verified reviewThe model ID of the model I ordered and I received is different than the model that was automatically registered on my account for the warranty and there is no way I can rectify that.
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A. A.
8 Mar 2024
Verified reviewEasy to order and pay. Swift delivery.
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A. A.
8 Mar 2024
Verified reviewGood enough for casually browsing, creating an account and purchasing with easy steps. No complaints.
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A. A.
2 Mar 2024
Verified reviewGreat offer and service, thank you.
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A. A.
2 Mar 2024
Verified reviewThe purchase experience was excellent. However the lack of communication from the carrier was an issue, which isn’t helped when the Magimix UK won’t talk the customers, other than via the online chat system.
Reply from Magimix.co.uk
Good morning, Thank you for your feedback regarding your recent purchase experience. While I'm pleased to hear that you found the purchase process excellent, I deeply apologize for any inconvenience caused by the lack of communication from the carrier and the challenges in reaching Magimix UK. Your comments are invaluable to us, and I assure you that we will address these communication issues promptly to ensure a smoother experience for our customers in the future. If there's anything further I can assist you with, please don't hesitate to reach out via the red support button on the Magimix website. Kind regards, Jenny Magimix
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A. A.
24 Feb 2024
Verified reviewIt was easy to navigate the site and I received the product soon after placing my order.
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A. A.
24 Feb 2024
Verified reviewIt worked, what more can one say.
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A. A.
24 Feb 2024
Verified reviewI bought the 4200XL at very good sale price, I sent several emails to magimix asking for advice and I had quick helpful replies. This is very good food processor with lots of accessories and comes with proper containers for the mixing blades and slicing discs. I bought this as a present and they love it , it does everything they need.
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A. A.
24 Feb 2024
Verified reviewWhen I ordered this machine originally from John Lewis, Amazon Shipping lied when they said it had been delivered when it hadn't. So, I ordered a replacement from Magimix, for the same price, and it arrived as stated. I am very pleased with it.
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A. A.
24 Feb 2024
Verified reviewPurchase experience: got confirmation email. Nothing arrive for 2 weeks. Discovered online account. Payment had failed. Paid again and arrived quickly. No communication provided apart from 2 purchase confirmation emails. No number to ring, and no response to enquiry email. Excellent food processor, mind!
Reply from Magimix.co.uk
Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the payment process and lack of communication. We are committed to continually improving the level of service provided and your feedback is invaluable to us. Its great to read you are loving your new food processor. If you need any further assistance, please feel free to contact us via the red support button on the Magimix website. Jenny Magimix
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A. A.
22 Feb 2024
Verified reviewI was struggling to order on line so rang and was advised when new stock was arriving so tried again and obtained what I wanted
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A. A.
22 Feb 2024
Verified reviewEasy to buy, difficult to return.
Reply from Magimix.co.uk
Thank you for sharing your feedback. We're sorry to hear about your difficulty with the returns process. Please reach out to our customer support team via the red support button on the Magimix website, and we'll do everything we can to assist you. Jenny Magimix
Reply from A. A.
Hiya Jenny, It’s probably my fault for not ready the fine print. I should’ve checked you did free or cheap returns. Pretty costly when you have to organise yourself and the couriers don’t offer cover incase things go missing. Can you please check if you’ve received my return? Kind regards, Hayley > On 15 Feb 2024, at 08:44, Jenny (Magimix UK)
Reply from Magimix.co.uk
Hi Hayley, Please would you contact the Customer Care team via the red support button on the Magimix website, and we will look into this for you. Kind regards Jenny Magimix
Show exchanges Hide exchanges -
A. A.
22 Feb 2024
Verified reviewExcellent shopping experience, everything went smoothly and my item turned up very well packed and protected
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