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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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5 ★

A. A.
23 Mar 2022
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Nice and easy delivery, no fuss, delivered to my local shop for pick up.
Experience from: 19 Feb 2022
A. A.
23 Mar 2022
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Well made great quality clothing
Experience from: 18 Feb 2022
A. A.
23 Mar 2022
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Excellent staff at store in Leicester shop
Experience from: 20 Feb 2022
A. A.
23 Mar 2022
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It’s actually nicer than the picture and great quality too .
Experience from: 19 Feb 2022
A. A.
23 Mar 2022
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Great service too
Experience from: 19 Feb 2022
A. A.
23 Mar 2022
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Yes i would recommend Lacoste to friends to me it’s iconic as a brand with memories going back to my school days but not everybody shares the same opinion.
Experience from: 20 Feb 2022
A. A.
20 Mar 2022
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Probably one of my favourite brands
Experience from: 14 Feb 2022
A. A.
20 Mar 2022
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Delivery took longer. It was expected to arrive within a week, but it reached me within 2 weeks....but, got it at the end!
Experience from: 14 Feb 2022
A. A.
20 Mar 2022
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Amazing products
Experience from: 17 Feb 2022
A. A.
19 Mar 2022
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Lacoste is quality designer clothing, with the quintessential crocodile motif - love it!
Experience from: 9 Feb 2022
A. A.
19 Mar 2022
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Would love to buy it again for present to my family
Experience from: 16 Feb 2022
A. A.
19 Mar 2022
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NO OTHER DETAILS
Experience from: 14 Feb 2022
A. A.
19 Mar 2022
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Definitely recommend to ppl
Experience from: 14 Feb 2022
A. A.
19 Mar 2022
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Always first class
Experience from: 14 Feb 2022
A. A.
19 Mar 2022
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Superb
Experience from: 14 Feb 2022
A. A.
19 Mar 2022
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Colour it’s great
Experience from: 14 Feb 2022
A. A.
19 Mar 2022
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Great service and free delivery
Experience from: 14 Feb 2022
A. A.
19 Mar 2022
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Excellent quality
Experience from: 14 Feb 2022
A. A.
19 Mar 2022
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Not with my experience of the size differences
Experience from: 14 Feb 2022
A. A.
19 Mar 2022
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Always my favourite brand
Experience from: 16 Feb 2022