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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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5 ★

A. A.
10 Aug 2022
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Collected and verified by Verified Reviews
Excellent very easy to use and navigate Thanks again
Experience from: 7 Jul 2022
A. A.
10 Aug 2022
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Lacoste is always quality
Experience from: 7 Jul 2022
A. A.
10 Aug 2022
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VERY SATISFIED
Experience from: 7 Jul 2022
A. A.
10 Aug 2022
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Have always been good quality.
Experience from: 3 Jul 2022
A. A.
9 Aug 2022
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Very satisfied
Experience from: 9 Jul 2022
A. A.
9 Aug 2022
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Always been my kind of clothing!
Experience from: 6 Jul 2022
A. A.
9 Aug 2022
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The delivery service and communication needs substantial improvements, based on my own experience with this order.
Experience from: 6 Jul 2022
A. A.
7 Aug 2022
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Excellent product!!!
Experience from: 6 Jul 2022
A. A.
7 Aug 2022
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Quality service
Experience from: 6 Jul 2022
A. A.
7 Aug 2022
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Great service as usual from lacoste.
Experience from: 7 Jul 2022
A. A.
7 Aug 2022
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yes
Experience from: 7 Jul 2022
A. A.
7 Aug 2022
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Yeah l do recommend lacoste to my family and friends
Experience from: 7 Jul 2022
A. A.
7 Aug 2022
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Not happy with the trainers but there are other Lacoste products that I’m very satisfied with
Experience from: 6 Jul 2022
A. A.
7 Aug 2022
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The service I received was more than satisfactory.
Experience from: 6 Jul 2022
A. A.
7 Aug 2022
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Very fast
Experience from: 7 Jul 2022
A. A.
7 Aug 2022
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Always recommend lacoste
Experience from: 6 Jul 2022
A. A.
7 Aug 2022
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Very satisfied
Experience from: 7 Jul 2022
A. A.
7 Aug 2022
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Great all round shopping experience - highly recommended.
Experience from: 5 Jul 2022
A. A.
7 Aug 2022
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I would definitely buy again from the Lacoste online store. The shirt was well packaged and appears to be well made, like the previous two Lacoste polos I bought in 2015.
Experience from: 5 Jul 2022
A. A.
7 Aug 2022
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I’m happy with the service I received
Experience from: 5 Jul 2022