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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

A. A.
26 Nov 2023
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Yes
Experience from: 25 Oct 2023
A. A.
26 Nov 2023
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Because of the quality of t shirt, I was not happy with my purchase.
Experience from: 19 Oct 2023
A. A.
26 Nov 2023
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It makes horrible squeaking sound when walking hope it will go away
Experience from: 25 Oct 2023
A. A.
26 Nov 2023
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great service
Experience from: 18 Oct 2023
A. A.
26 Nov 2023
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Very happy with my purchase. Its a good size bag . With a secure zip unlike the reversible ones .
Experience from: 23 Oct 2023
A. A.
24 Nov 2023
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Lacoste are consistently high quality.
Experience from: 22 Oct 2023
A. A.
24 Nov 2023
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satisfied with the service
Experience from: 20 Oct 2023
A. A.
23 Nov 2023
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Quality item, comfortable and stylish without being to brash.
Experience from: 23 Oct 2023
A. A.
23 Nov 2023
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Excellent customer service
Experience from: 22 Oct 2023
A. A.
23 Nov 2023
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Get hold of customer services on line is not easy.
Experience from: 22 Oct 2023
A. A.
23 Nov 2023
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Quick and easy
Experience from: 22 Oct 2023
A. A.
23 Nov 2023
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No hesitation in recommending Lacoste whether it be polo shirts, sweatshirts, long sleeved polo shirts or jogging bottoms.
Experience from: 23 Oct 2023
A. A.
23 Nov 2023
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Lacoste is a premium clothing brand but sometime the sizeing is way off,all this skinny fit, custom fit it's too much and puts you off buying because you know ypu will send it back
Experience from: 22 Oct 2023
A. A.
23 Nov 2023
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Love Lacoste
Experience from: 22 Oct 2023
A. A.
23 Nov 2023
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Love the crocodile symbol
Experience from: 22 Oct 2023
A. A.
23 Nov 2023
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Arrived quickly and in good order.
Experience from: 17 Oct 2023
A. A.
23 Nov 2023
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Disappointed
Experience from: 17 Oct 2023
A. A.
23 Nov 2023
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Very satisfied with the quality of Lacoste products
Experience from: 21 Oct 2023
A. A.
23 Nov 2023
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Very good quality and happy with product and service.
Experience from: 18 Oct 2023
A. A.
23 Nov 2023
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Lacoste is the best quality with great designs and exciting collaborations to keep things interesting. The service is excellent too.
Experience from: 20 Oct 2023