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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

Michael C.
26 Jul 2025
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Great t shirt
Experience from: 25 Jun 2025
Jason W.
26 Jul 2025
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Showed a friend he bought one
Experience from: 26 Jun 2025
Neil M.
26 Jul 2025
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Lacoste has been a stable of my wardrobe for 40 years .
Experience from: 24 Jun 2025
Ian B.
26 Jul 2025
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very satisfied
Experience from: 23 Jun 2025
John B.
26 Jul 2025
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Always professional and quality merchandise
Experience from: 22 Jun 2025
Paul K.
26 Jul 2025
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Great brand with great products
Experience from: 23 Jun 2025
Stefan A.
26 Jul 2025
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Good delivery time, definitely pleased about quality.
Experience from: 24 Jun 2025
David W.
26 Jul 2025
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As normal can't fault shipping or sizes.
Experience from: 22 Jun 2025
Jon K.
26 Jul 2025
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Good quality.
Experience from: 23 Jun 2025
Darren R.
26 Jul 2025
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Overall, the purchase (& return) process is fine. Delivery was on time and the return went through okay with the refund paid pretty quickly.
Experience from: 24 Jun 2025
Darrell C.
26 Jul 2025
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Good quality service and products
Experience from: 23 Jun 2025
D. W.
26 Jul 2025
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Go back to making basic tracksuits without all the massive logos and writing, simplicity is better
Experience from: 22 Jun 2025
Jo M.
26 Jul 2025
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Quick delivery.
Experience from: 23 Jun 2025
N. D.
26 Jul 2025
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Easy to order, great communication
Experience from: 24 Jun 2025
Elizabeth B.
26 Jul 2025
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Very satisfied, prompt delivery, well packaged and responsive customer services.
Experience from: 22 Jun 2025
Li C.
26 Jul 2025
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Sure
Experience from: 22 Jun 2025
Mark G.
26 Jul 2025
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Poor quality of sweatshirt . Can see how Lacoste would allow item to be posted where it was clearly obvious that it was damaged. Also felt the overall quality of the item was poor
Experience from: 24 Jun 2025
M. P.
26 Jul 2025
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Delivered on time
Experience from: 24 Jun 2025
David A.
26 Jul 2025
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Great service and quality garments.
Experience from: 25 Jun 2025
Richard L.
26 Jul 2025
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grrat products
Experience from: 26 Jun 2025