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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

Elizabeth D.
4 Jun 2026
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Very very satisfied and happy with my new trainers
Experience from: 4 May 2026
D. F.
4 Jun 2026
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Service is good
Experience from: 1 May 2026
Aaisha R.
3 Jun 2026
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Overall a great service. Had no issues with the order and it was pretty easy and fast returns service too.
Experience from: 1 May 2026
Ronald G.
3 Jun 2026
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A very easy shopping experience for someone who hates shopping.
Experience from: 1 May 2026
David D.
3 Jun 2026
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GREAT PRODUCT'S ALWAYS
Experience from: 4 May 2026
Cat B.
3 Jun 2026
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The service from Lacoste is excellent
Experience from: 3 May 2026
P. M.
3 Jun 2026
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Satisfied
Experience from: 29 Apr 2026
Vasileios T.
3 Jun 2026
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I am very satisfied with the service provided by Lacoste online.
Experience from: 2 May 2026
D. W.
3 Jun 2026
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Perfect
Experience from: 3 May 2026
Joanne P.
2 Jun 2026
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Amazing service quick delivery , and also great free returns
Experience from: 1 May 2026
Joe Z.
2 Jun 2026
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First class service from the store staff and Lacoste
Experience from: 26 Apr 2026
Lee R.
2 Jun 2026
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Fast delivery and nice item
Experience from: 26 Apr 2026
Deb B.
2 Jun 2026
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Great quality clothing, price and service.
Experience from: 29 Apr 2026
Chris S.
2 Jun 2026
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Yes
Experience from: 30 Apr 2026
Barry K.
2 Jun 2026
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Great clothes
Experience from: 1 May 2026
Bartek M.
2 Jun 2026
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Like the perks
Experience from: 29 Apr 2026
David S.
2 Jun 2026
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My favourite brand.
Experience from: 30 Apr 2026
K. M.
2 Jun 2026
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Impressed with the service.
Experience from: 29 Apr 2026
Robert E.
2 Jun 2026
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Never disappointed by the quality or service.
Experience from: 18 Apr 2026
M. L.
1 Jun 2026
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Satisfied with lacoste and the service they do, always on time
Experience from: 30 Apr 2026