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Review Summary
id-direct feels straightforward to use, with customers often mentioning easy ordering, clear navigation, and quick help when choosing the right item. The most repeated experience is a fast, reliable service that gets the correct order delivered promptly.
Delivery
"Easy to order,excellent product and very prompt delivery"
"Needed quick and they were."
"Prompt delivery, nice lad ."
Digital experience
"Easy site to navigate. Excellent customer service and delighted with item purchased. Will definitely buy from again."
"Site easy to navigate. Sometimes size out of stock"
"Very clear website, easy to order and quick delivery"
Responsiveness
"Always helpful Friendly helpful staff Prompt delivery Thank you"
"Very good prompt service. Cannot be faulted."
"Excellent and prompt service !"
Team expertise
"No complaints very efficent service thoroughly recommend."
"Good service. Would recommend"
"Very good service Would highly recommend"
Choice
"Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased…"
Very easy to order and JD-Direct have a great range of products to choose from and very fast delivery they are also competetively priced very pleased with the product.
"Site was easy to use. Plenty of choice and easy to order. Delivered on time. Product is good. I would order from here again."
"Site easy to navigate. Fast delivery. Plenty of choice. Thanks."
Friendliness & courtesy
"Delivery man is aways on time and very kind."
"Customer Service was fabulous! Very helpful and able to advise on products"
"Friendly and helpful communication on the telephone and quick delivery."
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A. A.
2 Jun 2023
Verified reviewEasy to find and navigate. Quick and easy ordering
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A. A.
2 Jun 2023
Verified reviewIt would be better if they went back to sending their orders out fast again. Its been 4 days since I ordered and still wont be here until tomorrow
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A. A.
2 Jun 2023
Verified reviewHave used iD for a while now and have never had an issue. Straight forward to order and delivery within a couple of days
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A. A.
2 Jun 2023
Verified reviewExcellent product. Excellent service and value for money too.
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A. A.
1 Jun 2023
Verified reviewWebsite easy to use, service is good, delivery on time
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A. A.
1 Jun 2023
Verified reviewWe’ve always had excellent service when ordering products for our son. The quality and sizing is much better in the ID brands than others we have tried. The ordering section is straightforward and delivery is really quick. We always come back to order from here as we are very happy with the service.
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A. A.
1 Jun 2023
Verified reviewA good product at a good price, as used by NHS. prompt deliveries.
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A. A.
31 May 2023
Verified reviewExcellent service as always from ID-Direct.
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A. A.
31 May 2023
Verified reviewVery pleased with the service provided.
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A. A.
31 May 2023
Verified reviewUsed to be 5 star however prices increased resulting in 4 stars
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A. A.
31 May 2023
Verified reviewexcellent thankyou
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A. A.
31 May 2023
Verified reviewEasy to order. Prompt delivery.
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A. A.
31 May 2023
Verified reviewMy order has gone up by £30 in two months. I was paying £77 for two boxes of nappies for my special needs daughter and this month I’ve just paid £103 which is horrendous but I feel stuck as I can’t get the product anywhere else. Not good
Reply from Id-direct.com
Dear Sally, I am sorry to hear about the confusion regarding the increase in your recent order total, let me clarify this matter for you. It seems there has been a misunderstanding regarding your recent order. The additional £30 corresponds to the 4 extra bags of nappies that were included in your recent order, not due to a price increase (the amount of bags in a carton has – as we state on the site – increased from 6 to 8 bags per case). We've maintained the same prices for our products without any changes recently. I appreciate your understanding and please feel free to reach out if you have any more queries or need further assistance.
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A. A.
31 May 2023
Verified reviewEverything was fine except they hadn’t got the right size of product inStock
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A. A.
31 May 2023
Verified reviewSimple to use and informative
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A. A.
31 May 2023
Verified reviewThe website is very good and delivery is usually quicker than stated. This may be different when times are busier but products have never been late.
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A. A.
31 May 2023
Verified reviewEasy website to use.
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A. A.
31 May 2023
Verified reviewThe website was quite easy to negotiate & the response from order placement to delivery has always been excellent
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A. A.
23 May 2023
Verified review1st Class
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A. A.
20 May 2023
Verified reviewOrdered and booked for delivery the same day! Best quality nappies around.
Reviews displayed in chronological order
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