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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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A. A.
2 Jan 2024
Verified reviewSlight issue with website reverting to a previous ski size when selecting upgraded bindings. Called me to check before drilling! Great service, was able to change order and update to the correct length.
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A. A.
2 Jan 2024
Verified reviewDon't expect them to package your skis well. Received mine in a broken cardboard box, with no padding/packing. Minor damage to one ski edge as a result, but not worth the hassle of returning. However, prices and product selection is good.
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A. A.
2 Jan 2024
Verified reviewGood service and quick delivery
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A. A.
2 Jan 2024
Verified reviewgreat skis with great price, took time to deliver but still great
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A. A.
2 Jan 2024
Verified reviewGreat service, swift deliveries. Great range of products at the best prices. Hard to beat for your outdoor gear shopping.
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A. A.
2 Jan 2024
Verified reviewGlisshop good, the delivery Service they used (DPD) bad, very very bad. My delivery came from France, went out for delivery and ended up back in France. Trying to contact DPD was impossible because they are utterly faceless. Glisshop, thankfully were very helpful and managed to sort it out. Like I said Glisshop good, DPD................
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A. A.
2 Jan 2024
Verified reviewProducts as described and arrived on time. Always a good company to deal with. Un grand merci à l’équipe de Glisshop!
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A. A.
31 Dec 2023
Verified reviewGreat customer service, attention to detail and good communication. Order arrived as expected and delivered quickly
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A. A.
30 Dec 2023
Verified reviewAs ever prompt service and good value
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A. A.
30 Dec 2023
Verified reviewPrompt deliver once ordered. Will definitely use again.
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A. A.
30 Dec 2023
Verified reviewThe products were fine but I had to pay a £45 customs charge which after calling Glisshop, I was informed that I would get a refund. Two weeks down the line after multiple calls and I have still not heard back. It also says on the website’s T&Cs that the DPD delivery fee covers delivery and customs charges so there is no reason to not get back in touch.
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A. A.
30 Dec 2023
Verified reviewGreat skis my son things they are the bomb.! Great comms and customer service too.
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A. A.
30 Dec 2023
Verified reviewSkis, bindings and poles arrived safe and sound. Can't wait to get out on the slopes and give them a go!
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A. A.
30 Dec 2023
Verified reviewGood service and price. Board arrived within the week and everything was as expected. Looking forward to taking it for a ride.
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A. A.
29 Dec 2023
Verified reviewIncredible service!
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A. A.
29 Dec 2023
Verified reviewAmazing really. Got a great price on the board and it was delivered to my door, with no hidden fees, within 7 days. All you can hope for really.
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A. A.
29 Dec 2023
Verified reviewThe goods are as advertised, prompt delivery and good service in general. My only wish would be for them to have an option to combine 2 not-yet-processed orders to save on shipping (as it is possible with other vendors).
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A. A.
29 Dec 2023
Verified reviewGood service, reasonable prices, prompt delivery.
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A. A.
29 Dec 2023
Verified reviewHave used glisshop several times from the UK, always very good service
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A. A.
28 Dec 2023
Verified reviewVery quick service and value for money. As the item was coming into the country, there were no hidden charges.
Reviews displayed in chronological order
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