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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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K. B.
20 Nov 2024
Verified reviewAwful service. The delivery details were not filled completely and therefore I was not able to received the delivery since the address provided is to a warehouse place and if not filled correctly it would not arrive to the proper receiver. I missed the terms by not obtaining the parcel on time. VERY DISSAPOINTED, I would not recommend your store. THE RECEIVER DETAILS MUST BE ALWAYS FILLED AS PROVIDED.
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D. M.
20 Nov 2024
Verified reviewExcellent with everything. Good selection of products at good prices and speedy delivery.
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M. S.
20 Nov 2024
Verified reviewGreat service as always from Glisshop
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L. S.
20 Nov 2024
Verified reviewGreat website with very good prices on all ski clothes. Sadly I’m returning both jacket and trousers as sizes are too small.
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F. P.
20 Nov 2024
Verified reviewBought from the UK. Was slightly worried about import fees/vat but didn't have to pay a penny extra (just like Glisshop said). Great price and prompt delivery. Recommended.
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T. C.
20 Nov 2024
Verified reviewExcellent price and fitting service...exactly as ordered and delivered even earlier than originally suggested.
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C. M.
8 Nov 2024
Verified reviewGreat service and very helpful
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P. A.
8 Nov 2024
Verified reviewGreat and prompt service which is what I've come to expect from them.
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K. B.
8 Nov 2024
Verified reviewGreat customer service and really fast delivery across Europe.
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M. S.
8 Nov 2024
Verified reviewWrong item Sent.
Reply from Glisshop.co.uk
Hi, We are sorry about this inconvenience. You can ask for a return and refund, directly on your Glisshop account - My orders. Team Glisshop
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P. L.
8 Nov 2024
Verified reviewFaultless
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M. R.
7 Nov 2024
Verified reviewReally quick and efficient service. Thanks
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C. L.
7 Nov 2024
Verified reviewAbsolutely brilliant! I spoke to staff on numerous occasions on the chat. They were always really helpful and really patient with all my questions. They helped me pick the right snowboard to suit me and I’m so happy with it! The boots came up a little small but returning them and ordering a new pair was so simple. Can’t rate them highly enough.
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C. E.
7 Nov 2024
Verified reviewGreat service. Very fast.
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J. M.
7 Nov 2024
Verified reviewI ordered a pair of skis and a snowboard. The skis arrived in time and correct. The snowboard is still to arrive. It’s been stuck with Evri since Saturday the 12th October. I am still waiting for a replacement to be sent and it’s the 23rd today! Not very responsive to emails or the chat system. Not very good
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B. B.
7 Nov 2024
Verified reviewAasy to use site, spot on for UK buyers, all clear and concise. No nasty import duty surprises.
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A. A.
7 Nov 2024
Verified reviewPerfect product, fast delivery!
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A. A.
7 Nov 2024
Verified reviewAll good. No issues
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M. C.
7 Nov 2024
Verified reviewGreat service, fast delivery and a great price
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A. A.
7 Nov 2024
Verified reviewProducts were delivered in good condition at a good price. More protective packaging around the snowboard would be nice but my product arrived un-damaged.
Reviews displayed in chronological order
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