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Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
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S. W.
20 Feb 2025
Verified reviewGreat service - competitive pricing, great personal service and advice plus great delivery. Perfect experience. Thanks
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N. D.
20 Feb 2025
Verified reviewWonderful, friendly and efficient. English speaking customer service centre. Happy to help and no hidden fees. You pay what you see. Quality of items is superb.
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D. G.
20 Feb 2025
Verified reviewWicked board
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A. A.
20 Feb 2025
Verified reviewProduct is as expected. Price is good. Delivery was a disappointment - I ordered in time for a trip I was going on, but the boots arrived too late
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S. F.
20 Feb 2025
Verified reviewWide choice, easy to navigate site, lots of useful advice to help with making a choice Good binding fitting service, a quick detune of tips and tails and skis ready to go. Excellent customerservice, a problem with delivery was soon resolved which was mainly down to the carrier.
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M. A.
20 Feb 2025
Verified reviewEverythin was great, quality variety, only thing is evri delivered my couple hundred pound snowboard and left it outside on the street, change providers even if we have to pay more theyre awful
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M. D.
20 Feb 2025
Verified reviewExcellent service!
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O. A.
20 Feb 2025
Verified reviewEvri lost my order and are still ignoring my messages.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are extremely sorry for the poor delivery experience. You placed your order on Friday 3 January and it was dispatched with the next shipment to the UK on 7 January. EVRi received it on 9 January. Unfortunately the parcel seems to have been unaccounted for for several weeks and was finally delivered to a parcel shop on 14 February from where you collected it. As we were not informed about the delay, we were unfortunately unable to help you in this matter. Please know that you can always reach us by phone: 44 (0) 20 31 29 33 01, email : info@glisshop.com or through our live chat. We also want to reassure you that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team
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B. M.
20 Feb 2025
Verified reviewAce delivery speed. Brilliant price. Top service.
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I. S.
20 Feb 2025
Verified reviewBrilliant service
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B. V.
20 Feb 2025
Verified reviewVery good, great service. I would recommend.
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T. W.
20 Feb 2025
Verified reviewSuperb services, advice, Volkl skis, Atomic poles and Marker bindings. Delighted with my purchase, arrived earlier than expected, perfect fit and slope ready! Good value, good company, would definitely recommend. Thank you.
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U. K.
20 Feb 2025
Verified reviewGreat service, great experience, best prices.
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E. C.
20 Feb 2025
Verified reviewFast delivery and very good advise online and on the phone great money value
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R. S.
20 Feb 2025
Verified reviewGood overall service and excellent returns process.
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H. H.
20 Feb 2025
Verified reviewReally easy to navigate, informative and super quick delivery.
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D. W.
20 Feb 2025
Verified reviewPleasure to deal with from start to finish. Easy to order through website and very competitive prices. Great communication with updates of delivery. Quick delivery, would definitely order from again.
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A. H.
20 Feb 2025
Verified reviewIt should deliver to all EU countries but it doesn’t. No deliveries to Croatia.
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J. R.
20 Feb 2025
Verified reviewWrong model sent.
Reply from Glisshop.co.uk
Hello and thank you for your feedback. We are surprised to hear that there was a problem with your order as you have not been in touch with us. We invite you to contact us by phone: 020 31 29 33 01, email : info@glisshop.com or through our live chat to discuss the problem. Best regards, The Glisshop Team
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R. W.
20 Feb 2025
Verified reviewGood service. Very helpful.
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