Reviews for Ekosport.co.uk

Hello, Thank you so much for your wonderful feedback! We are happy to hear that you were pleased with our fast delivery and the quality of your purchase. Your satisfaction is our priority, and we appreciate your support. Warm regards, Ekosport

Dear Rebecca, We responded to your email sent on 16 February on 17 February, and your return refund was processed on 18 February. Indeed, returns from the UK are required to pass through the sorting center in Basildon before being forwarded back to us. Since Brexit and the introduction of customs procedures, we are doing our utmost to manage these shipments and returns as efficiently as possible. We appreciate your understanding and remain at your disposal should you need any further information. Kind regards, Ekosport

Hello Rhodri, Thank you so much for your fantastic feedback! We are delighted to hear that you had a great experience with our service, pricing, and prompt delivery. Your support means a lot to us! Best wishes, Ekosport

Hello Vlad, Thank you so much for your kind words! We are happy to know that you had a great experience with our service. Your feedback encourages us to continue striving for excellence. If you ever need assistance in the future, please don’t hesitate to reach out. Best regards, ekosport team

Hello Darren, Indeed, the parcel was unfortunately lost by the carrier, and you were fully refunded once the investigation process was completed. We fully understand that the time between placing your order and receiving the refund may have felt long and inconvenient. However, in such situations, we are required to follow a formal procedure with the carrier. This includes opening an investigation, waiting for their response, and confirming the loss of the parcel before any compensation can be processed. These steps are unfortunately necessary and can take some time, as they depend on external carrier processes that are beyond our direct control. Best regards, Ekosport

Hello Mark, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found great prices and received prompt delivery. Your satisfaction is our priority, and we appreciate your support. Best regards, ekosport team

Hello Fraser, Thank you for your wonderful review! We're thrilled to hear that your skis arrived promptly and were well-packaged, ensuring they stayed safe during the delivery. We appreciate your positive feedback on our service and look forward to hearing how your skiing experience goes once you hit the slopes! Best wishes. ekosport team

Dear Mauro, Indeed, according to EVRI, the package has been delivered . The investigation of the incident is still ongoing. We would like to point out that this process may take some time, as we need to ensure that all relevant information is carefully reviewed. It is important to emphasize that investigations for parcels marked as “delivered” are often more complex than those marked as “lost.” This is because additional steps are required to determine the exact whereabouts of the parcel and to rule out any misunderstandings. We want to assure you that we are doing everything in our power to resolve the matter as quickly as possible and to find a satisfactory solution. We appreciate your understanding and patience during this investigation process. Best regards Ekosport

Hello Cath, Thank you for your kind words! We’re thrilled to hear that you had a great experience with our service, including fast delivery and effective communication. Your feedback means a lot to us, and we look forward to serving you again in the future. Warm regards, EKOSPORT

Hello Alfie, Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that you were satisfied with your skis, bindings, and the timely delivery. Your feedback is greatly appreciated and encourages us to keep striving for excellence. We look forward to serving you again in the future! Best wishes, Ekosport team

Dear Jim, We are sincerely sorry to hear about your experience and understand your frustration, especially as this has impacted your planned trips. At certain times of the year, particularly during peak seasons, delivery times may unfortunately be longer than initially indicated by the carrier. While we always aim to respect the estimated delivery times provided at checkout, delays can occasionally occur due to high shipping volumes, customs processing, or carrier congestion. That being said, this does not reflect the level of service we strive to provide. We fully understand that you expected a much quicker delivery, and we are sorry for the inconvenience this situation has caused you. We have also taken note of your comments regarding our communication and the lack of apology in the initial response. This will be shared with the relevant teams so we can improve both our responsiveness and customer care. Best regards, Ekosport

Hello James, Thank you for sharing your feedback on the coat! We're pleased to hear you find it to be of good quality. We hope you get to test it in the snow soon, and we’d love to hear about your experience once you do. If you have any questions or need assistance, feel free to reach out. Warm regards! The Ekosport team

Hello Ryan, Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our service, pricing, and delivery. Your support means a lot to us, and we look forward to serving you again in the future! Best wishes, Ekosport team

Hello Christopher, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you found great prices and quality in our range of products. Your recommendation means a lot to us, and we look forward to serving you again in the future. Best wishes! EKOSPORT

Hello James, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service and fast delivery. Your kind words motivate us to continue providing great prices and service. We look forward to serving you again soon! Best regards. ekosport team

Hello James, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our prices and found our service timely. Your return is greatly appreciated and motivates us to keep providing the best experience for our customers. Best wishes! Ekosport

Hello Daniel, Thank you for your kind words! We're thrilled to hear that you found our prices great and appreciated the quick delivery. Your satisfaction means a lot to us, and we look forward to serving you again soon! Best regards, EKOSPORT

Hello, Thank you for taking the time to leave such a positive review! We're happy to hear that you received your order quickly and that it was well packaged. Your feedback means a lot to us, and we look forward to serving you again! Kind regards., The Ekosport team

Hello Maxine, Thank you for your fantastic feedback! We're delighted to hear that you find our website easy to use. Your satisfaction is very important to us, and we appreciate your support. Best regards, EKOSPORT