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Review Summary
Diveinn stands out for smooth ordering, quick delivery and clear communication throughout the process. Customers describe a straightforward website, well-packed parcels and items arriving as expected, which makes the whole experience feel easy and reliable.
Delivery
"Γρήγορη παράδοση"
"Товар пришел быстро , 8 дней Всё супер!"
"Kupuje w tym sklepie od lat, szybka dostawa i dobre ceny to ich zdecydowane atuty"
Digital experience
"A very good place to buy diving equipments to a good price and good shipping time"
"Product arrived in good time and as described. Good price. Easy to use website."
"The process from navigating the web site to receiving the goods has been seem less. The web site really easy to use, communication throughout the…"
The process from navigating the web site to receiving the goods has been seem less. The web site really easy to use, communication throughout the process was excellent. Speedy delivery, great to do business with.
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A. A.
18 Apr 2022
Verified reviewВ предпоследнем заказе снова при набранной корзине пришлось ждать неделю отправку товара,хотя на сайте -товар на складе.пришлось убирать товар и отправлять половина корзины.почему так происходит?получив от вас скидку 5 процентов не акктуальна при этом.что дальше?не знаю.
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A. A.
18 Apr 2022
Verified reviewThe order shipped fast. Everything was smooth… this time
Reply from Diveinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Apr 2022
Verified reviewI was very pleased with the product which was true to size and delivered exactly on time Many thanks!
Reply from Diveinn.com
Dear Rosemary , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Apr 2022
Verified reviewFast delivery and great prices.
Reply from Diveinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. We really appreciate your feedback! Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Apr 2022
Verified reviewMy order did not arrive
Reply from Diveinn.com
Dear customer, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case. Please note that according to the tracking historial your order was delivered successfully. https://mydhl.express.dhl/gb/en/tracking.html#/results?id=1805750601 Please urgently contact DHL to file a claim and contact our customer service by sending an e-mail to support@tradeinn.com please. Kind regards
Reply from A. A.
Yes my second order was delivered after 3weeks of waiting and a had to pay for DHL express to get my order fast due to the fact I am going traveling.
Reply from Diveinn.com
Dear customer, Concerning your issue we kindly ask you to provide additional information please. According to the tracking historial, the shipment of this order 29205363 was delivered successfully within two days after the order had been placed and within the estimated delivery dates that can be found on your confirmation mail: 2022-03-24 |2022-03-25. https://mydhl.express.dhl/gb/en/tracking.html#/results?id=1805750601 Please do not hesitate to contact us for any further information. We remain at your entire disposal. Kind regards
Reply from A. A.
My Wife Amelea Did a order it was a birthday gift for me. Ordernumber 28830167.. we never received the order.
Reply from Diveinn.com
Dear customer, We are very sorry to hear that our service did not meet your expectations. We would like to remind you that the experiences of our customers are very important to us. We have therefore investigated your case, the transport company in charge was been informed and they have confirmed that the shipment got lost. A refund was processed and received accordingly, please consult your bank details: 25/03/2022 21:44:58 - Devolucion importe:-xxx8.48 SEK We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services. We apologize for the inconvenience. If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com please. Kind regards
Reply from A. A.
Yes and I hade to pay extra for the DHL Express to get my order in time.
Reply from Diveinn.com
Dear customer, Can you please give us more information on this issue as we are not quite sure what you are referring to. According to our system the shipment was sent by Seur and you received a full refund (including shipping costs). Thank you very much. Kind regards
Reply from A. A.
My Wife Amelea Did a order it was a birthday gift for me. Ordernumber 28830167.. we never received the order. It took 3 weeks and no notifications from you telling oss the shipment was late. I hade to reorder the product and pay extra for the dhl express to get the product in time for are Tripp.
Reply from Diveinn.com
Dear Simon, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. The refund was processed a few days ago, you should have received the corresponding amount by now, please consult your bank details. 25/03/2022 - Devolucion importe:-xx68.48 SEK Please take into consideration that every shipping company has established protocols as well as time frames and deadlines which is why the issue could not be solved earlier. In general, transport issues take a lot of time to be resolved for the reasons mentioned above and unfortunately require a lot of patience from us and our customers. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards
Show exchanges Hide exchanges -
A. A.
18 Apr 2022
Verified reviewYes very
Reply from Diveinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. We really appreciate your feedback! Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 Apr 2022
Verified reviewQuick delivery and recommended
Reply from Diveinn.com
Dear Andrew , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. We really appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Apr 2022
Verified reviewWide choice, good prices, fast delivery!
Reply from Diveinn.com
Dear Zsolt , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Apr 2022
Verified reviewVery good
Reply from Diveinn.com
Dear Marko , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Apr 2022
Verified reviewDelivery within one week, very satisfied.
Reply from Diveinn.com
Dear Suzanne , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Apr 2022
Verified reviewExcellent products and services.
Reply from Diveinn.com
Dear Damir , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Apr 2022
Verified reviewFantastic service, great price and delivered in time
Reply from Diveinn.com
Dear Lusa , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Apr 2022
Verified reviewWszystko odbyło się bez problemowo, paczka zapakowana profesjonalnie. Sprzęt dotarł w nienaruszonym stanie, z czystym sumieniem polecam sprzedawcę.
Reply from Diveinn.com
Cześć, Dziękujemy za poświęcenie czasu na podzielenie się z nami tak pozytywnymi opiniami na temat swoich doświadczeń. Jesteśmy bardzo szczęśliwi, że mogliśmy służyć Państwu w najlepszy sposób. Ten rodzaj informacji zwrotnej pozwala nam określić, co robimy dobrze i nad jakimi aspektami musimy popracować, aby poprawić wrażenia naszych klientów. Dlatego doceniamy Twoją opinię. . Jeśli masz jakiekolwiek pytania lub komentarze, skontaktuj się z naszym zespołem obsługi klienta pod adresem support@tradeinn.com. Dziękuję i pozdrawiam,
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A. A.
8 Apr 2022
Verified reviewPerfect products delivered very fast.
Reply from Diveinn.com
Dear Samer , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Apr 2022
Verified reviewThe nose rubber seal at the front brake the fist time we use it. Will not order from this side again. My son use to have one we got from Amazon for around the same price. He lost it. That was a good one. Not really good product. I am sure they will tell me to send it back and bla bla bla. Bit this means I have to pay this cost and all the time of my day going to the post office and wrapping and this. Just a waist of time.
Reply from Diveinn.com
Dear Terrence, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified and forwarded your case. Please send some pictures of the defect to the returns department as they cannot simply issue a refund without any proof. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status. Kind regards
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A. A.
8 Apr 2022
Verified reviewAll excellent
Reply from Diveinn.com
Dear Jannis , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Mar 2022
Verified reviewGreat product!!
Reply from Diveinn.com
Dear Aleksansar , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
21 Mar 2022
Verified reviewno concern, all went well.
Reply from Diveinn.com
Dear Slavomir , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
20 Mar 2022
Verified reviewIt fits as it should ! Top shipping information with tracking , thanks
Reply from Diveinn.com
Dear Rabah yaiche , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
16 Mar 2022
Verified reviewFine
Reply from Diveinn.com
Dear Andy , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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