Reviews for Bikeinn.com

Total: 3 522 reviews since 17/01/2021

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4.4

Based on 497 reviews from the last 12 months

  • 79%
  • 12%
  • 3%
  • 2%
  • 4%

icon sparkle Review Summary

Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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  • 79%
  • 12%
  • 3%
  • 2%
  • 4%

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  • A. A.

    15 Aug 2024

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    Exactly what was expected

    Reply from Bikeinn.com

    Dear James, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    shipment was very fast

    Reply from Bikeinn.com

    Dear Mariusz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    Fast service and good quality.

    Reply from Bikeinn.com

    Dear Trevor, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    Clear website, easy to find products. Quite fast delivery.

    Reply from Bikeinn.com

    Dear Jani, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    Scammed!! Ordered over a month ago. Still hasn't arrived. Customer Service doesn't respond to emails. Can't get money back. Do not use. They are thieves

    Reply from Bikeinn.com

    Hello Ben, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.

    Reply from A. A.

    I'm really sorry, I thought I was reviewing "Bike hero " who have been appalling. Your service has been very good. I would like to amend my review if possible

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  • A. A.

    15 Aug 2024

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    Limited array of bicycle-parts and long times for delivery/shipping. Prices are okay.

    Reply from Bikeinn.com

    Hello Gerard, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,

  • A. A.

    15 Aug 2024

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    Great service. Fully tracked and probably quicker than some uk based companies.

    Reply from Bikeinn.com

    Dear roland ward, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    Spullen goed ontvangen, had ook gewoon door de brievenbus gekund want waren remblokjes. Nu afgeleverd in een doos en dat had kostmatig en milieutechnisch beter gekund. Verder prima tevreden.

    Reply from Bikeinn.com

    Dear Wilfred, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    Great service quick delivery and quality pedals.

    Reply from Bikeinn.com

    Dear chris stockford, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    I'll admit, I had no idea the order was coming from abroad. But nothing to worry about, everything arrived safely and in good time. Would have no hesitation in ordering from BikeInn in the future.

    Reply from Bikeinn.com

    Dear Neil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    Good seller.

    Reply from Bikeinn.com

    Dear Shing Ko, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    products received within a week, exactly described is what you get. great value for money.

    Reply from Bikeinn.com

    Dear Michel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    All good

    Reply from Bikeinn.com

    Dear Pasi, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    15 Aug 2024

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    Good, product, good price, but delivery was significantly slower than the website promise.

    Reply from Bikeinn.com

    Hello Jonathan, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,

  • A. A.

    15 Aug 2024

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    Everything was ok! :)

    Reply from Bikeinn.com

    Dear Petr, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    14 Aug 2024

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    Excellent prices and quick delivery

    Reply from Bikeinn.com

    Dear silvera john, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    14 Aug 2024

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    Awful. Been waiting for my shoes for two weeks. Order said it had shipped. Delivery date then went back another two weeks. I had to contact them to find out the shoes weren’t even in stocks. Appalling service. Don’t use this company.

    Reply from Bikeinn.com

    Dear Dom, We are very sorry to hear that you rated our service as not meeting your expectations. Rest assured, our customers' experience is very important to us, which is why we have verified your case and identified the issue. We offer a wide variety of products, many of them are in stock in our logistics center for immediate shipment and others appear with a longer delivery date, which means they come from other warehouses. When you select one of these products, you are given an expected delivery date based on the transit time of the product to our logistics center (from where all orders are sent) and the shipping time according to the shipping company you have chosen. We do our best to constantly improve our service, but occasionally, due to stock outages, duplicate orders and real-time working with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed. In this case and unfortunately, we can only transmit to our clients the delivery times indicated by our suppliers. Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait longer for a product. On the contrary, you will receive an email as soon as the order ships with the carrier's tracking number and the invoice. We have taken your comments into account and have sent them to the corresponding department in order to continually improve and take measures to also improve the quality of our services. Please excuse the inconvenience caused. Best regards,

  • A. A.

    14 Aug 2024

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    Tyres received are not tubeless ready as advertised, forgotten password and can’t reset password to complain or even check what I ordered, poor service.

    Reply from Bikeinn.com

    Dear David, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status (use your email xxxinternet.com) We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards

  • A. A.

    14 Aug 2024

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    Goede prijs en snelle levering!

    Reply from Bikeinn.com

    Dear Willem, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

  • A. A.

    14 Aug 2024

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    I ordered from the store for the first time, the goods were delivered in good order and in a short time. I will definitely buy again in the future. Well thank you.

    Reply from Bikeinn.com

    Dear Ivan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

    Reply from A. A.

    Thank you.. :-)

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Reviews displayed in chronological order

About Bikeinn.com

TRADEINN RETAIL SERVICES

Bikeinn is an online store specializing in cycling equipment, offering cycling enthusiasts worldwide everything they need for their sport. Their expert and dedicated team helps each customer optimize their cycling experience, regardless of age, skill level, or experience. The Bikeinn team provides first-class customer service and online support. Bikeinn is one of 18 sports stores belonging to the Tradeinn Group, which boasts over 2.6 million items in a 30,000 m² main warehouse, representing more than 10,000 brands and shipping to 180 countries. Leading TOP brands include Garmin, Shimano, SRAM, Mavic, Specialized, DT Swiss, Castelli, Northwave, and many more.

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C/ Pirineus, 9, Celrà 17460

www.tradeinn.com/bikeinn/en Sports
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