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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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J. F.
28 Oct 2024
Verified reviewI provided my full address to Bikeinn, but they missed out part of my address on the label on the package. The package was flown from Catalonia to the UK, delivered to my city, but was rejected by Royal Mail at the sorting office due to part of the address being missing, and is now being returned to Bikeinn in Catalonia. When I've contacted Bikeinn by email, each time I've either been told that my package will be delivered, or have received cut and paste responses about returns, which isn't helpful as I didn't receive the package and haven't returned it. I won't be using them again.
Reply from Bikeinn.com
Hello James, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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L. E.
28 Oct 2024
Verified reviewGreat service and great product at a really good price
Reply from Bikeinn.com
Dear Lindon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. S.
28 Oct 2024
Verified reviewVery good experience. Ability to pay using Klarna provided extra peace of mind. Tracking service is brilliant with multiple daily updates closely monitoring package journey across Europe. Delivery happened 5 days before original estimated delivery date provided at the point of dispatch and within the 4 hour delivery slot provided in advance by the courier. Item was delivered well packaged without any damage or unexpected import costs. Item is as expected and at a significantly cheaper price than I could find elsewhere.
Reply from Bikeinn.com
Dear Simon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. P.
28 Oct 2024
Verified reviewBuying from Bikeinn was an easy experience with a vast amount of gear for cycling. Delivery only took about a week which is good coming from overseas. The communication throughout was excellent, the price was the best I have seen anywhere and item arrived exactly as described on website. Great purchase, Thank you.
Reply from Bikeinn.com
Dear Jonathan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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C. P.
28 Oct 2024
Verified reviewIt’s the second time that, that I made one purchase from this web and everything is okay for the moment. Competitive prices, fast shipping, good customer service. etc etc
Reply from Bikeinn.com
Dear Carlos, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Oct 2024
Verified reviewFantastic site easy to navigate and the product I purchased is super with very reasonably priced, oh and fast delivery.
Reply from Bikeinn.com
Dear andy marshall, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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T. W.
13 Oct 2024
Verified reviewGood service, great value, excellent communication and quick delivery of my new SKS Speedrocker Mudguards. Thank you
Reply from Bikeinn.com
Dear Tim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. D.
11 Oct 2024
Verified reviewThe affordable prices and unique payment via bank withdrawel, maak it a very satisfactory option to shop.
Reply from Bikeinn.com
Dear Marianne, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. A.
11 Oct 2024
Verified reviewI found BikeInn to offer the best price for my new SMP bike seat compared to all other online sellers. The site was easy to use and my order was full-filled without issue.
Reply from Bikeinn.com
Dear mark williams, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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H. H.
10 Oct 2024
Verified reviewGreat...item arrived four days earlier than expected,will use again.🙂
Reply from Bikeinn.com
Dear Howard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. S.
10 Oct 2024
Verified reviewEverything was fine.
Reply from Bikeinn.com
Dear Jan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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K. W.
10 Oct 2024
Verified reviewHave had no problems purchasing goods from this company. Their prices are very competitive and they keep you informed as to the progress of your order. Wouldn’t hesitate in buying from them again.
Reply from Bikeinn.com
Dear Keith, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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H. V.
10 Oct 2024
Verified reviewGoede service en snelle levering
Reply from Bikeinn.com
Dear Henk, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. K.
9 Oct 2024
Verified reviewDelivery fine, but why has it to take soo long?
Reply from Bikeinn.com
Dear S., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. C.
9 Oct 2024
Verified reviewA painless operation, ordered, paid, parcel arrived in just over a week. Price was good compared to others I saw.
Reply from Bikeinn.com
Dear andrew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. K.
8 Oct 2024
Verified reviewSzybko, tanio, części zgodnie z zamówieniem i opisem. Wysyłka szybsza niż planowano. Dostawa przez InPost. Super. Polecam.
Reply from Bikeinn.com
Dear Mariusz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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N. W.
8 Oct 2024
Verified reviewGreat service
Reply from Bikeinn.com
Dear Neil, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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T. M.
8 Oct 2024
Verified reviewI have ordered a few times from BikeInn and they have been great every time. They are based in Europe and shipping to the UK sometimes takes a bit longer compared to UK based businesses. My most recent order took 8 days to arrive which is quite good considering the low prices.
Reply from Bikeinn.com
Dear Todor, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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B. P.
8 Oct 2024
Verified reviewGood
Reply from Bikeinn.com
Dear Ben, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. C.
8 Oct 2024
Verified reviewAll good, fast delivery
Reply from Bikeinn.com
Dear Matteo, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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