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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. L.
22 Mar 2025
Verified reviewVery often the best price, good customer service when I have questions, and the delivery is always quick to the U.K.
Reply from Bikeinn.com
Dear Anthony, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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L. M.
22 Mar 2025
Verified reviewwhile it says it is in stock, it still takes a long time before it is ready for shipping. In the past it was a lot faster.
Reply from Bikeinn.com
Hello, Thank you for taking the time to share your feedback. We truly understand your concerns regarding shipping times and appreciate your loyalty to our brand. We're committed to improving our processes and ensuring a smoother experience for all our customers. Your insights are invaluable, and we will keep them in mind as we strive to enhance our service. In fact, construction work is currently underway to increase the surface area of our main warehouse by 50%, allowing us to increase our physical inventory in the long run. Best regards.
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R. V.
22 Mar 2025
Verified reviewgood
Reply from Bikeinn.com
Dear rené, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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H. K.
22 Mar 2025
Verified reviewNopea toimitus ja tuote hyvä!!
Reply from Bikeinn.com
Dear Heikki, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from H. K.
Tilaan kohta 2kpl lisää samoja vanteita
Show exchanges Hide exchanges -
N. V.
22 Mar 2025
Verified reviewDid order something almost 2 weeks ago. Promised to be delivered in 3 days. Still not here and they won't contact you for it,
Reply from Bikeinn.com
Dear Nienke, We are very sorry to hear that you rated our service as not meeting your expectations. We offer a wide variety of products, many of which are in stock at our logistics centre for immediate dispatch and others are listed with a longer delivery date, meaning they come from other warehouses. When you select one of these products you are given an estimated delivery date based on the transit time of the product to our logistics centre (from where all orders are sent) and the shipping time according to the transport company you have chosen. We do our best to constantly improve our service, but occasionally, due to stock shortages, duplicate orders and working in real time with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed. In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers. Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product. On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice. We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well. Please excuse any inconvenience caused. Best regards
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N. C.
22 Mar 2025
Verified reviewGood quality and good price. Quick delivering!
Reply from Bikeinn.com
Dear Nico, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. H.
22 Mar 2025
Verified reviewGreat price fast delivery, very pleased
Reply from Bikeinn.com
Dear Andrew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. M.
22 Mar 2025
Verified reviewGreat range of cycling equipment very happy keep you updated on package
Reply from Bikeinn.com
Dear Andrew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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P. M.
22 Mar 2025
Verified reviewthe part was exactly as described; it was delivered within the specified window and the price was competitive
Reply from Bikeinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. T.
20 Mar 2025
Verified reviewService was great, delivered quick and efficient. The item works well.
Reply from Bikeinn.com
Dear Anthony, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. C.
20 Mar 2025
Verified reviewGood job
Reply from Bikeinn.com
Dear Stephen, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. R.
20 Mar 2025
Verified reviewPart arrived on time and great condition and at a good price
Reply from Bikeinn.com
Dear marco, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. B.
20 Mar 2025
Verified reviewOrdered a bottom bracket for my bike only to find that it was the wrong one (completely my fault). Order was delivered within a week, so I decided to try and return it and get my £24 back. Going into the website, the returns label is £10.99 to print. Therefore, I shall donate the bottom bracket to my local bike shop! My lesson - make sure you order the right component!!
Reply from Bikeinn.com
Hello Steve, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
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T. M.
8 Mar 2025
Verified reviewŚwietny sklep, świetna obsługa, pełen profesjonalizm.
Reply from Bikeinn.com
Dear Tomasz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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C. N.
8 Mar 2025
Verified reviewQuick and easy thank you. Great pair of bib tights at a good price.
Reply from Bikeinn.com
Dear Craig, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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T. E.
8 Mar 2025
Verified reviewVery easy to use their website. Excellent communication and the cheapest tyres i could find on the Internet. Great service thank you. I will be back for more.
Reply from Bikeinn.com
Dear Troy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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P. E.
8 Mar 2025
Verified reviewDelivered on time with the expected items for a good price.
Reply from Bikeinn.com
Dear Pär, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. H.
8 Mar 2025
Verified reviewEasy to find product and ordering, quick delivery
Reply from Bikeinn.com
Dear Johannes, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. I.
8 Mar 2025
Verified reviewEverything as expected.
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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T. W.
8 Mar 2025
Verified reviewEasy website to locate and purchase item required. Delivery on time with secure packaging. Item great quality mudguard.
Reply from Bikeinn.com
Dear Tamatha, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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