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Review Summary
Voyage-prive is described as easy to use, straightforward, and quick to navigate, which makes booking feel simple rather than stressful. Customers also mention good value offers, great prices, and trips that are easy to find, with some saying they have used the brand several times and stayed very happy with the result.
Digital experience
"Website is easy to use. Good value offers. Would like more UK based offers other than London."
"Ease of use and lots of options to choose from"
"Easy to book hotel."
Choice
"Great choice, bargain prices, why would you not use Voyager Prive"
"Easy to use website. Great choices."
"I love the layout and the quality of information. The booking process, including access to various options, was straightforward and navigation…"
I love the layout and the quality of information. The booking process, including access to various options, was straightforward and navigation through the site was easy.
Team expertise
"Always a great service"
"Member of staff I booked with was great"
"Very helpful advisor and made sure I was able to complete my booking with ease"
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A. A.
13 Aug 2022
Verified reviewGot a message to say my payment transaction could not be completed and to contact VP by 'phone. After 2 mins my phone bleeped to tell me the transaction had gone thru on my credit card. Most confusing and time wasting.
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A. A.
10 Aug 2022
Verified reviewI had problems when I wanted to amend a booking as there was a technical issue which asked me to phone Customer Services, which I did. I was then told I could only amend my booking online!
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A. A.
10 Aug 2022
Verified reviewI made a booking yesterday, it was so easy .
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A. A.
10 Aug 2022
Verified reviewTried to book one of your offers but encountered difficulties on the payment. I filled in all the relevant details but when it came to confirming it returned to the beginning. After 4 attempts ( using different credit cards on a couple) I phoned the hotel direct and discovered payment had been accepted. When I had tried to contact yourselves I received a message saying someone would be in touch . Not very helpful
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A. A.
10 Aug 2022
Verified reviewPlease note that I have a Blue Badge and can manage steps with the aid of my sticks. However I am unable to carry anything but my husband will do this for me. I would appreciate a Parking space near the Hotel door. I was unable to add this information on my booking. Thank you.
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A. A.
10 Aug 2022
Verified reviewAfter submitting my payment details I was told that there was a problem and I was advised to ring or email. I did neither but five minutes later I received an email confirming the booking. All a bit confusing!!
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A. A.
27 Jul 2022
Verified reviewThere has been an improvement since the last time I booked. Previously I wasn't able to book and pay using the web browser on my phone. This has now been rectified which meant booking was so much more simple this time around!
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A. A.
27 Jul 2022
Verified reviewSmooth, uncomplicated, efficient booking process. Fantastic range of holiday offers with full details of what’s on offer clearly explained . Flexibility in booking allows traveller to customise the holiday to their specific needs, (a real plus). Easy payment process Confirmatory paperwork - booking details, invoices, cancellation policy information, terms and conditions all arrived within seconds. Stress free and smooth booking process. Past experience has demonstrated to me that from start to finish customer service is excellent and more importantly, should the client have any queries, the level of service continues even after payment has been taken. I’ve booked many holidays with Voyages Privé over recent years and will be returning. Keep up the good work.
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A. A.
27 Jul 2022
Verified reviewNothing to add. Ratings say it all
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A. A.
27 Jul 2022
Verified reviewBooking system easy to use
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A. A.
27 Jul 2022
Verified reviewI had to cancel my trip in December due to Covid and paid for cancellation insurance. It’s taken me 6 months, 100s of calls, wrong numbers given, back and forth between Voyage Prive and the Insurers, multiple customer service people where no one helped me, to finally get my refund (still pending) I will never recommend or book with you again
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A. A.
27 Jul 2022
Verified reviewQuick and easy.
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A. A.
27 Jul 2022
Verified reviewall very slick and efficient. extremely satisfied
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A. A.
12 Jul 2022
Verified reviewYour email including the offers arrived at a good time for me! (I'm looking forward to a couple of nights away in a couple of weeks)
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A. A.
6 Jul 2022
Verified reviewExcellent service
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A. A.
4 Jul 2022
Verified reviewThe personal assistance was very helpful
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A. A.
30 Jun 2022
Verified reviewWebsite repeats same holidays
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A. A.
28 Jun 2022
Verified reviewExcellent service excellent prices I only book with you
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A. A.
27 Jun 2022
Verified reviewAlways find it easy to book with voyage Privé and know we’ll get a quality hotel and experience.
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A. A.
27 Jun 2022
Verified review.....
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