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Review Summary
uk.peugeot-saveurs comes across as a brand people return to for the look and the feel of its mills. Reviews mention beautiful design, solid construction, easy use, and a grind that leaves customers very pleased.
Delivery
"I am very satisfied with the product quality, the service, and the speed of delivery. I definitely recommend it to everyone."
"Excellent service, speedy delivery and top notch product"
"Really good salt mill, fast shipping - really recommend"
Digital experience
"Excellent website, easy ordering, fast delivery. The Line Salt and Pepper Mills are beautifully designed and do their job well."
"Love the brand and the web journey"
"The site is easy to use, and the communication and delivery were great."
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A. A.
16 Feb 2023
Verified reviewOrdering was easy from a great choice of products.
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A. A.
10 Feb 2023
Verified reviewAbsolutely excellent salt and pepper grinders
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A. A.
10 Feb 2023
Verified reviewStill waiting for a problem with salt mill to be resolved by customer service
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A. A.
7 Feb 2023
Verified reviewAn excellent product. However time of delivery could be shortened and it is probably cheaper to buy from a third party vendor like Amazon than direct from Peugeot.
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A. A.
7 Feb 2023
Verified reviewI am surprised to receive two separate requests to review products that I have yet to receive at more than two weeks from placing the order. The carriers performance is utterly abysmal for an order of this value.. I am cancelling the order and demand an immediate and full refund of all monies paid.
Reply from Uk.peugeot-saveurs.com
Hi Michael, I am sorry that you have not yet received your parcel, I have emailed you directly. Kind regards Customer Service
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A. A.
7 Feb 2023
Verified reviewNo problem
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A. A.
7 Feb 2023
Verified reviewEasy to order, regular delivery updates and arrived ahead of time.
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A. A.
7 Feb 2023
Verified reviewExcellent Website, Excellent Quality Products together with Excellent service and delivery. I will undoubtedly be ordering again and would not hesitate to recommend this company along with their superb range of products.
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A. A.
28 Jan 2023
Verified reviewEXCELLENT products!! SUPERFAST delivery!! HIGHLY RECOMMENDED!!
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A. A.
28 Jan 2023
Verified reviewEverything is fine. but if I were you, I would pack the glasses themselves in protective material. could be beaten during transportation. they hang out quite a lot in the box.
Reply from Uk.peugeot-saveurs.com
Hi Ievgen, Thank you for your feedback which I will pass on to the product development team. :-) Customer Service Team
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A. A.
28 Jan 2023
Verified reviewOrdered as a Christmas present, no order status updates given, but received an email 10 days later saying that it had been delivered but I couldn't find it anywhere - no POD information or photographs showing where delivered were provided. Although Peugeot allude to having an UK outlet - Peugeot Saveurs UK, there is no contact information for them anywhere and the UK email address on the order confirmation bounces back. Had great difficulty finding details of how to contact them in France - sadly their customer service department is appalling, painfully slow to reply with little or no information to a simple request - where is my order? Eventually after much chasing was advised that original order had been 'damaged in transit' and not delivered. Replacement sent - received one month after the original order - far too late for Christmas.
Reply from Uk.peugeot-saveurs.com
Dear Sadie, Thank you for your review and your comments. Firstly, I'd like to apologise for the poor experience you have received and I want to let you know that I will be investigating all of the points you have raised so that this doesn't happen again. We do have several automated communications that go to customers through each step of the order's journey so I am sorry that you did not receive these, there must be an error on our system. Our orders do come from France so take a little longer than expected, but we try to make this clear on the header of our website. Unfortunately, in the lead up to Christmas and the issue with the Royal Mail strikes, some orders have experienced long delays or have gone missing entirely. I was saddened to read that our customer service team were not up to par on this occasion, I'm sure the lateness of response was due to volume of enquiries, but I will certainly be investigating further to ensure our customers not only receive a quick response, but also an adequate response to queries. I hope the delivery of your product was to your expectation and you can finally enjoy using it. Once again, I do apologise for the inconvenience. Kind regards Kerry Coleman, Peugeot (UK)
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A. A.
28 Jan 2023
Verified reviewOur mills arrived damaged. It appears they were poorly packed and were able to move in the box during transport. I immediately sent a response to your email and clicked the thumbs down selection but I heard nothing from you until I contacted your customer service directly. So why have these applications and ways of response if you're going to do nothing with them. Since contacting your customer service things appear to be moving in terms of organising a replacement order.
Reply from Uk.peugeot-saveurs.com
Dear Kevin, Thank you for your review and sorry to read that your products arrived damaged, that is frustrating. Unfortunately, we do not get notified with just a thumbs down, only if you leave a review with a comment, so apologies if you were expecting a response from that. I'm glad that customer services were able to deal with your enquiry and I hope you receive a new order very soon. Peugeot Customer Service Team
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A. A.
28 Jan 2023
Verified reviewNo instruction leaflet
Reply from Uk.peugeot-saveurs.com
Hi Pam, I will check to see why an instruction leaflet wasn't included in your order, but we do have instructions on our website too - see the infographic under the images section on this page; https://uk.peugeot-saveurs.com/en/tidore-manual-nutmeg-mill-in-acrylic-11-cm-4-5in.html I hope that helps. Customer Service Team
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A. A.
28 Jan 2023
Verified reviewVery nice webshop with quality products Almost all of them made in France
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A. A.
28 Jan 2023
Verified reviewwebsite easy to use, product arrived when they said it would.
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A. A.
25 Jan 2023
Verified reviewUnfortunately the quality of the cast iron mill is not good enough at this price level. The mill works well but the finish is disappointingly lacking, with seams clearly visible. Sent back and still waiting for a refund.
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A. A.
25 Jan 2023
Verified reviewEasy to navigate and select a product
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A. A.
24 Jan 2023
Verified reviewGood quality product. Attractive & useful. Fast & efficient delivery.
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A. A.
24 Jan 2023
Verified reviewI still haven’t received my order?
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9 Jan 2023
Verified reviewA very well made item that feels well in the hands, looks great and works very well with equal sized granules and a superb aroma. Well recommended.
Reviews displayed in chronological order
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