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Review Summary
Techinn is described as a straightforward place to buy from, with customers repeatedly mentioning quick delivery, careful packaging and good prices. Orders are reported to arrive as expected, and the overall experience feels easy and problem free.
Delivery
"Good product delivered promptly"
"Quick delivery, good pricing, happy with my product :-)"
"delivery arrived 1 day late, and because of that I leave 4 stars, otherwise I have no complaints"
Digital experience
"Wide range of products, very responsive and helpful customer service, pretty quick and easy to track international delivery. Thank you!"
"Easy to find and order on the site. Despatched promptly with tracking details and delivered on time. Also pleasantly surprised to find an adapter…"
Easy to find and order on the site. Despatched promptly with tracking details and delivered on time. Also pleasantly surprised to find an adapter for UK power sockets included!
"Fast and easy, could have more precise descriptions of the product on the website though."
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A. A.
31 May 2022
Verified reviewExcellent quality product at unbeatable prices, fast efficient processing and delivery!!
Reply from Techinn.com
Dear DARIUS , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
31 May 2022
Verified reviewProduct is great
Reply from Techinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
31 May 2022
Verified reviewFirst class service.
Reply from Techinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
31 May 2022
Verified reviewspeedy delivery - great product - much cheaper than other suppliers
Reply from Techinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
31 May 2022
Verified reviewFab service
Reply from Techinn.com
Dear Luke , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Techinn.com
Dear Roger , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
31 May 2022
Verified reviewvery bad, product received faulty, returns procedure does not work, spoke to customer services who advised they would resolve the issue, but they never came back to me.
Reply from Techinn.com
Hello Adam, We really appreciate you taking the time to write a review. We sincerely apologize for your comments and the inconvenience caused. However, we would also like to point out that our return policy clearly states that in the event of a voluntary return, shipping costs need to be paid by the customer. Please also take into consideration that you may use the 'Return costs refunded' service if you have chosen the payment method Paypal. Please use the following link for more information: https://www.paypal.com/en/webapps/mpp/returns We will cover return postage if the product is indeed damaged/defective or an incorrect/misrepresented item was received. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Kind regards
Reply from A. A.
Hello, your return process is shockingly bad!! not only have I tried to communicate with them several times (phone and email), the online return portal is also very poor. I have sent evidence of the fault and clearly explained why the product is faulty as requested for any faulty product and yet your response is "that you have sent the correct one out" this is again a very poor service, you have sent a faulty product out and then refuse to acknowledge the fault. It would cost more to send the faulty product back than its would to buy a new you from a reputable supplier. I am not going to scan your website for every possible return process available. your company has sent a faulty product out you should make every effort to resolve the issue. I stand by my feed back, you have displayed poor customer service, poor aftersales support, terrible returns/resolutions process.
Reply from Techinn.com
Hello Adam, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Kind regards
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A. A.
29 May 2022
Verified reviewRight ok.
Reply from Techinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
29 May 2022
Verified reviewWould not use again.
Reply from Techinn.com
Hello , We are very sorry to hear that you rated our service as not meeting your expectations, please be assured that the experience of our customers is very important to us. In case that you have received a wrong product, we kindly ask you to submit a return request through your account. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, an item is missing from your order, a wrong color/size was sent, the article does not match the product photo etc.) If you have any further questions, please contact our customer service by sending an email to support@tradeinn.com Kind regards
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A. A.
18 May 2022
Verified reviewGot exectly what Iordered, and quick
Reply from Techinn.com
Dear Chris, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 May 2022
Verified reviewPleased with delivery and item . Good to have free delivery.
Reply from Techinn.com
Dear Victoria, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Techinn.com
Dear Magdy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 May 2022
Verified reviewVery good price very good quality. Thank you
Reply from Techinn.com
Dear Magdy, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards, ,
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A. A.
18 May 2022
Verified reviewWould definitely use them again.
Reply from Techinn.com
Dear Phaedra, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 May 2022
Verified reviewGreat service as always.
Reply from Techinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
18 May 2022
Verified reviewOrdered a camera case that was sold out pretty much everywhere except at TechInn so I was a bit reluctant, however, I received a genuine product in brand new condition. Only thing is that it came a few days later than the estimated delivery day and that the packaging was damaged but that probably happened during the shipping process. Overall I’m happy with my order but if this was a gift the damaged packaging and late delivery could've been a problem.
Reply from Techinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 May 2022
Verified reviewVery good and fast delivery!
Reply from Techinn.com
Dear Erik, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
18 May 2022
Verified reviewThe product I ordered was ok, but it took 2,5 weeks to get it.
Reply from Techinn.com
Hello Helena, We are sorry for your comments, we did not intend to delay your order and take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our delivery dates are estimates and not exact. Your comments will be taken into account for continuous improvement. Regards
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A. A.
18 May 2022
Verified reviewterrable company to deal with I had to return the phone when received as it was faulty they have not refunded the postage i paid for delivery. Do not deal with this company as you will beouy of pocket
Reply from Techinn.com
Hello JOHN, We are very sorry to hear that you rated our service as not meeting your expectations, please be assured that the experience of our customers is very important to us. In case that you have received a wrong/defective product, we kindly ask you to submit a return request through your account. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, an item is missing from your order, a wrong color/size was sent, the article does not match the product photo etc.) If you have any further questions, please contact our customer service by sending an email to support@tradeinn.com Kind regards
Reply from A. A.
When will you refund the postage I paid for delivery after I sent back faulty phone
Reply from Techinn.com
Dear John, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we would like to investigate your case more closely and have therefore opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards
Reply from A. A.
why dont you just refund the postage
Reply from Techinn.com
Dear John, We are sorry for the misunderstanding as this is a rating about order 29776669, we did not see you are obviously referring to your order 28805748. The refund for the shipping costs of your order 28805748 has just been processed, so you will receive the corresponding amount within the next few days. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards
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A. A.
18 May 2022
Verified reviewAll good
Reply from Techinn.com
Dear Natallia, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 May 2022
Verified reviewExcellent service and the power supple was the current one brilliant!!
Reply from Techinn.com
Dear jason, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
3 May 2022
Verified reviewSite is easy to use and my item was delivered with no problems
Reply from Techinn.com
Dear joakim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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