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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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A. A.
28 Mar 2023
Verified reviewWorks smooth.
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A. A.
28 Mar 2023
Verified revieweasy and competitive prices
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A. A.
28 Mar 2023
Verified reviewGood communication and straightforward booking process.
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A. A.
28 Mar 2023
Verified reviewThe problem was not Skimium, but the the actual rental equipment was not what I had ordered. Once I went to pick up my skis, it turned out that the shop suppling the skis (Nordic esports) did not infact have all-mountain skis available at all. I was offered very wide waisted powder skis or the choice of giant slamon skis. The skis themselves were not the latest models as promised and many of the models I looked at were at least 2 to 4 years old. Also the condition of the skis was very bad. The bases had big scratches and the whole bottom was covered in a huge layer of wax, The edges were not as sharp as they should have been. Overall, as I said, the problem was not Skimium but the store that supplied the skis. I hope Skimium takes this into consideration when chosing their partners.
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A. A.
24 Mar 2023
Verified reviewSuper easy, have used it for years
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A. A.
24 Mar 2023
Verified reviewEasy to use
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A. A.
24 Mar 2023
Verified reviewEasy to book. No issues.
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A. A.
24 Mar 2023
Verified reviewThe web page was simply and quick to use. It was a repeat booking for me.
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A. A.
24 Mar 2023
Verified reviewAmazing customer service
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A. A.
24 Mar 2023
Verified reviewI have been a Skimium customer for many years – each time booking online beforehand. Usually, it works fine. For example, earlier this season I rented skis in Cortina and they had been properly checked and prepared before I collected them. However, most recently in Ardents, Montriond – on day one, it was clear this had not happened. I discovered there was a small gouge on the base which needed to be fixed and the edges were in poor condition. They were high spec skis – but were horrible to use. At the end of the first day, when I brought this to the attention of the staff the edges were sharpened overnight. It did mean that skiing on the first day was compromised. Most, not all, of the staff were friendly and helpful.
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A. A.
24 Mar 2023
Verified revieweasy to select equipment and see price options
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A. A.
24 Mar 2023
Verified reviewAmazing customer service. So helpful and the boots fitted perfectly. No issues for the 5 days of skiing and I hadn’t been for years. The equipment was top quality and perfect for my needs.
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A. A.
23 Mar 2023
Verified reviewbig diferent and I am very disappointed to the ski in shop compared to pictures. Not even close
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A. A.
20 Mar 2023
Verified reviewVery easy to use and navigate. Staff are always helpful and pleasant and their proximity to the main Express lift makes them the ideal ski hire venue in Les Gets.
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A. A.
20 Mar 2023
Verified reviewI had to return my skis twice due to poor quality at the Ardent site. The first skis the breaks were really loose and wonky making it impossible to carry the skis, the second skis unclipped multiple times which was very dangerous. One of the staff members was extremely rude, I asked can they guarantee if the skis would be of sufficient quality the third time round and he shortly replied if they are not you will just have to come back. No apology. This falls far below the standard expected for customer service. Most of their inventory appears worn out, chipped and in dire need of updating.
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A. A.
20 Mar 2023
Verified reviewExcellent
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A. A.
20 Mar 2023
Verified reviewVery impressed, first time hiring ski equipment, service was first class.
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A. A.
20 Mar 2023
Verified reviewBooked our ski trip last minute, really easy to organise ski hire. Decathlon were great. Boots hurt after second day and switched without hassle. Very good value and had a great first time skiing
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A. A.
20 Mar 2023
Verified reviewGreat service as usual, friendly and helpful staff, kit was good, although the boots didn't fit very well, so ended up buying a brand new pair of boots after just 2 hours of skiing. Took the hire boots back and kept going with the skis. No problem.
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A. A.
20 Mar 2023
Verified reviewall spot on
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