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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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A. A.
1 Mar 2024
Verified reviewVery organised and friendly staff
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A. A.
1 Mar 2024
Verified reviewFriendliest staff ever. Love going to these guys
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A. A.
1 Mar 2024
Verified reviewExcellent Service by really friendly staff. The only Downside is the size of the shop when customers want skis at very busy times. My skis were excellent.
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A. A.
1 Mar 2024
Verified reviewAmazing helpful and cheerful staff. Nothing was too much bother. Would use Avoriaz-Sports every time
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A. A.
1 Mar 2024
Verified reviewAll the team were super helpful and made the ski hire easy for us
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A. A.
1 Mar 2024
Verified reviewFriendly and efficient
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A. A.
1 Mar 2024
Verified reviewHelpful, efficient and very easy to get my ski's sorted.
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A. A.
1 Mar 2024
Verified reviewVery polite and professional staff. Fitted me well with boots and skis. Any questions they were able to answer
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A. A.
1 Mar 2024
Verified reviewA couple of our group wanted to change their skis for one reason or another. This was not a problem at all when they re-visited the hire shop and they were promptly given alternative equipment. We would highly recommend Skimium for their helpfulness and assistance throughout our stay.
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A. A.
1 Mar 2024
Verified reviewVery nice and efficient staff
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A. A.
1 Mar 2024
Verified reviewExcellent service, I would definitely recommend.
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A. A.
1 Mar 2024
Verified reviewWe picked up our gear at peak time on a Saturday evening, so had to wait quite a while and it wasn't certain that they would have the right size helmets for us. But the staff in the shop were lovely and very calm and cheerful in spite of the queues, which made it a much more bearable experience. Merci beaucoup!
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A. A.
1 Mar 2024
Verified reviewGreat gear and very organised. Can’t ask for more
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A. A.
1 Mar 2024
Verified reviewPhilippe and his team always give us perfect service……which is why we keep coming back
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A. A.
1 Mar 2024
Verified reviewGreat customer service lovely staff
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A. A.
1 Mar 2024
Verified reviewVery helpful and friendly service. I would definitely recommend hiring from you.
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A. A.
1 Mar 2024
Verified reviewLes ski étaient en bon état mais les fixations vieillissantes. Les fixations arrières ne tenait pas bien, malgré un reglage au poids, je pouvais enlever mon ski a l'arrêt en tapant a plat sur l'avant du ski. J'ai pris une mauvaise chute à cause de cela et me suis blessé.
Reply from Skimium.co.uk
Bonjour Charles, Merci pour votre retour, nous sommes sincèrement désolés d'apprendre que vous avez été blessé en raison d'un problème avec les fixations des skis. Nous vous présentons nos excuses les plus sincères pour l'incident et les désagréments que cela a pu causer. Votre sécurité et votre satisfaction sont notre priorité absolue, et nous ferons tout ce qui est en notre pouvoir pour rectifier la situation. Au plaisir de vous accueillir de nouveau chez Skimium
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A. A.
1 Mar 2024
Verified reviewFriendly and helpful
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A. A.
1 Mar 2024
Verified reviewExcellent service
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A. A.
29 Feb 2024
Verified reviewRude french fitter, gave my daughter boots three sizes too big. Shop owner/ manager very helpful however.
Reply from Skimium.co.uk
Hello Olivia, We appreciate you taking the time to share your feedback with us. We're sorry to hear about the negative experience you had with one of our fitters and the sizing issue with your daughter's boots. Providing excellent customer service is our top priority, and we apologize for any inconvenience this may have caused. We hope to have the opportunity to serve you better in the future. regards
Reply from A. A.
Thanks for your reply. Are you able to offer any future discount to encourage us to try Skimium again? Thanks
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