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Review Summary
runnerinn is described as a straightforward place to buy from, with customers repeatedly mentioning good prices, quick delivery and clear, easy service. Several reviews also mention prompt communication and products arriving in good condition, which makes the whole process feel smooth and reliable.
Delivery
"Good price, product matches the order, reliable delivery"
"Very good offer in proce perspective, delivered very fast, accurate description of the products."
"Clear and easy service with products arriving promptly."
Digital experience
"Easy, fast and reliable shop. Good prices."
"Really glad to have found this site great prices and quick delivery thanks."
"Despite the big distance from purchasing site to the delivery, I am satisfied with the time of receiving the goods. Price/quality ratio is super."
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A. A.
21 Jun 2024
Verified reviewSadly I'm not a runner but my podiatrist recommended the Altra via Olympus shoes for my osteoarthritis .And I'm really happy with them very comfortable. A tip would be to have the delivery tracked so we know when it's going to arrive
Reply from Runnerinn.com
Dear Shane, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Jun 2024
Verified reviewRunnerinn came up with the goods as far as I am concerned! A comprehensive range of running shoes at great prices. The ordering and delivery processes were faultless - I would highly recommend Runnerinn. (I had previous positive experience from the sister site Bikeinn so was confident in using Runnerinn)
Reply from Runnerinn.com
Dear steve, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Jun 2024
Verified reviewThe cost for sending eand retour are too high. Delivery was one week later than was promissed
Reply from Runnerinn.com
Hello , Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience. However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive returns and thus reduce transport and environmental impacts. Free returns are only offered if an incorrect, defective, incomplete or different item from what is published on our website has been delivered. Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments. Thanks and best regards
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A. A.
15 Jun 2024
Verified reviewFast delivery, good communication
Reply from Runnerinn.com
Dear Tautvydas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Jun 2024
Verified reviewGood prices and product. Cant complain.
Reply from Runnerinn.com
Dear Hampus, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Jun 2024
Verified reviewRychlé vyřízení objednávky, objednala jsem špatné číslo obuvi, ale ani to nebyl problém. Vrácení zboží i peněz proběhlo bez problémů.
Reply from Runnerinn.com
Dear Vera, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Jun 2024
Verified reviewFive stars, this company responded to questions via email promptly, they provided a very good product at a very good price and delivery was fast and on time.
Reply from Runnerinn.com
Dear Mark, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Jun 2024
Verified reviewFound the site easy to use and payment via PayPal easy to complete.
Reply from Runnerinn.com
Dear Scott, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
15 Jun 2024
Verified reviewExcellent
Reply from Runnerinn.com
Dear Darren, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Jun 2024
Verified reviewQuick, ontime delivery, good communication
Reply from Runnerinn.com
Dear Attila, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Jun 2024
Verified reviewsuper duper
Reply from Runnerinn.com
Dear Lukasz, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Jun 2024
Verified reviewFast delivery
Reply from Runnerinn.com
Dear Hana, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Jun 2024
Verified reviewGood value for money but don't get cought out with the discount scam after you have purchased, I didn't realise I was sigining up to some sort of discount club, and got stung a months fee before I found out what I had agreed to! Obviously Runnerinn get some sort of kickback from them!
Reply from Runnerinn.com
Hello Alan, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the issue, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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A. A.
7 Jun 2024
Verified reviewExcellent
Reply from Runnerinn.com
Dear Lesley, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Jun 2024
Verified reviewVery easy to order. Product took longer to arrive than expected. But arrived in perfect condition.
Reply from Runnerinn.com
Dear salli, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Jun 2024
Verified reviewI did not receive my order. The company have not assisted me in tracking it down or refunding it. Very disappointed at the poor customer service.
Reply from Runnerinn.com
Hello , We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the issue. https://www.royalmail.com/track-your-item#/tracking-results/GH697556722GB We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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A. A.
7 Jun 2024
Verified reviewDelevery post.nl was not good, but im happy with the cap!
Reply from Runnerinn.com
Dear Rob, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Jun 2024
Verified reviewSite is easy to use and good range of products including some brands not easily found in the high street stores
Reply from Runnerinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
6 Jun 2024
Verified reviewExcellent price and fast delivery to the Netherlands
Reply from Runnerinn.com
Dear RONALD, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
6 Jun 2024
Verified reviewExcellent service
Reply from Runnerinn.com
Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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