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Review Summary
www.motostorm.it offers a wide range of high-quality products with fast delivery and excellent pricing, ensuring customer satisfaction and repeat business.
Delivery
"5 stars hands down , arrived in 3 days to New York at my door , prob the fastest delivery I have ever seen , well packed , nice Xmas deal savings…"
5 stars hands down , arrived in 3 days to New York at my door , prob the fastest delivery I have ever seen , well packed , nice Xmas deal savings too , thanks guys
"A very complete offering with fast shipping, service and communication! Great to deal with a good company!"
"All items arrived well packaged and in good condition exactly as described. Great service - even organised to add a couple of small items to order…"
All items arrived well packaged and in good condition exactly as described. Great service - even organised to add a couple of small items to order after they began packing original order! This is the third time purchasing from Motostorm.it to ship to Australia and will be sure to buy again next time.
Digital experience
"I will definitely buy from Motostorm again, Motostorm was responsive to my questions and very fast shipping it only took 4 days for me to receive my…"
I will definitely buy from Motostorm again, Motostorm was responsive to my questions and very fast shipping it only took 4 days for me to receive my items.
"Very nice and easy to use website, especially the currency conversions made switching the prices to USD very easy. Shipping was fast from Italy all…"
Very nice and easy to use website, especially the currency conversions made switching the prices to USD very easy. Shipping was fast from Italy all the way to Texas. Thank you very much.
"Site layout made finding what I wanted easy. Shipping was modest and I received the parts quickly. Their communication was excellent from beginning…"
Site layout made finding what I wanted easy. Shipping was modest and I received the parts quickly. Their communication was excellent from beginning to end. Will definitely buy from them again and I fully recommend them. Molto Grazie!
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A. A.
17 Aug 2023
Verified reviewI would like to thanks motostorm.it for the excellent service. I made the order at 13:00 and the order picked up from UPS same day! After 3 days my order was delivered to me at Greece. Goods was in a very good packaging at excellent condition.
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A. A.
17 Aug 2023
Verified reviewI ordered a motorcycle jacket here for my son, then saw a few negative reviews that started to scare me. Motostorm did a great job, did just what they said. We were able to see the transaction go from processing to shipping and we received it exactly on time! My son loves his jacket, thank you so much guys!
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A. A.
17 Aug 2023
Verified reviewI love it that I can purchase a product from Italy and not pay VAT, and have it shipped to the US at a reasonable cost! Thank you Motostorm!
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A. A.
17 Aug 2023
Verified reviewJe n’ai toujours pas étais livré, soit disant le livreur est passer aujourd’hui mais j’étais à la maison toute la journée et je n’ai pas eu d’appels manqué. Merci de faire le nécessaire pour que ma commande soit finalisé
Reply from Motostorm.it
Bonjour, nous venons de recevoir communication par le transporteur que votre colis a ètè déposé à un point relais aujourd'hui. Nous vous avons envoyé un email à ce sujet avec l'addresse de retrait du colis. Nous nous excusons pour ne pas avoir pu vous informer plus tot.
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A. A.
17 Aug 2023
Verified reviewShipment very fas.
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A. A.
17 Aug 2023
Verified reviewExcelente. Rápida entrega e tudo como planeado.
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A. A.
17 Aug 2023
Verified reviewI purchased the item from them instead of through the manufacture because they claimed it was in stock. I’m guessing it was not, took a month before it shipped. Once shipped it was surprisingly fast. I understand that sometimes things are beyond your control, but a simple email would’ve gotten you the fifth star. Other than that, I’m very happy with the overall experience & looking forward to doing more business with you. Site is fantastic, prices are great & shipping is like a sore dick…just unbeatable. I will share my experience with friends and family or anyone looking to save on motorcycle gear, I will caution them about the possible lag time though.
Reply from Motostorm.it
Hello, we are sorry about the delay in shipment caused by a tardiness in arrival of the item from the manufacturer. We indicate what is available in stock directly on the website for our Customers to be able to know - in this case the item was not and for the inconvenience caused we are terribly sorry. We will do our best to create a better experience on your next purchase!
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A. A.
17 Aug 2023
Verified reviewI'd not heard of Motostorm but found them on the web, stocking the particular item I'd been unable to locate elsewhere. Using their website was easy, and my goods arrived promptly, well packaged, and at reasonable cost. Highly recommended.
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A. A.
17 Aug 2023
Verified reviewFirst time i used the site. Being their from anthor country had me nervous. I had no problems everything was great exhaust came when it was spose too. Will used again.
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A. A.
17 Aug 2023
Verified reviewBelissimo. Grazi.
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A. A.
17 Aug 2023
Verified reviewI couldn’t get this item where I live, found online here. Only took 5 days to get to Australia which is amazing service. Really happy shopping through motostorm
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A. A.
17 Aug 2023
Verified reviewRapide et sérieux 👍
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A. A.
17 Aug 2023
Verified reviewThank you
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A. A.
17 Aug 2023
Verified reviewAs an American customer the prices are excellent and the shipping took only about 10 days. My only frustration was payment options were a little limited I was finely able to use PayPal as a “guest”, which worked fine. Otherwise it’s all good.
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A. A.
17 Aug 2023
Verified reviewGood price and fast delivery. Highly recommended!!
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A. A.
17 Aug 2023
Verified reviewExcellent service, my new helmet arrived quickly and in an undamaged condition , top marks to Motostorm, will be using them again.
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A. A.
17 Aug 2023
Verified reviewNo response UNTIL I asked for a refund, then after 2 weeks of no updates, no shipping, no response all of the sudden I get a response in a minute…. I asked for a refund based on the information above, the item had not been shipped, and no responses to my email requests as to an update what the status was, then I asked for a refund, and all the sudden they’re claiming that the item shipped that morning… all someone had to do was just let me know that there was a delay, all Summer had to do was just respond to an email with an update. All of this could’ve been avoided… Even if they end up sending the item which I have no idea if that’s actually going to happen or not the reason I would never use this company again is because they ignored my situation until I requested a refund at which point I was told that I could pay them for an item I never received, in order to receive the refund based on their “policy”… So you don’t send the item and then I have to pay a percentage to get a refund, sure that seems fair and above board… Terrible experience, your mileage may differ, but be warned.
Reply from Motostorm.it
Hello, we are sorry you are not satisfied with our service. The review is quite misleading, you placed the order on July the 18th and shipment was programmed for the 25th, as there was a slight delay with arrival of the product we shipped on the 28th with Fedex Priority and sent you a confirmation email with tracking information. We responded to the email you sent requesting information about your order on July the 27th, the next day also indicating the order was shipped. On Sunday the 30th - when the office is closed - you requested a refund as you claimed Fedex told you they did not have the package. When we responded back on Tusday the 1st in the morning - with a day of delay just the time to catch up with all the emails from the weekend - we indicated that and immediate refund was not possible as the package was already on its way to you and we also indicated that delivery was programmed for the following day - August the 2nd - as it was Priority. We also told you that you could return the package once delivered and we will then proceed with refund according to our Return Policy. As you can see following the supplied tracking link, the package arrived today and it will be delivered when we told you it would.
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A. A.
17 Aug 2023
Verified reviewGrosse Auswahl und unkomplizierte Abwicklung auch für die Schweiz. für die Schweiz wir die MWST gleich abgezogen. Sehr zuvorkommend und kompetent. Kann ich nur empfehlen.
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A. A.
17 Aug 2023
Verified reviewThe price you pay can easilly exceed UK prices. Yes, they tell you UK custom charges apply, but not how much. It exceeds VAT for sure. You are also not told that 'brokerage' charges apply which are added to the custom charges.. The postage was c23 euros on what was a realatibely small pachage which again, was not declared at point of sale (only that postage applies) And finally, your parcel gets held up until you manage to be in upon delivery with unhelpful communication from the courier. All in all, not what I expected.
Reply from Motostorm.it
Hello, We are very sorry that you are not satisfied with your purchase. But since the UK is not part of EU anymore import laws have changed. We indicate that the payment of duties can be applied - depending on the International Agreement between your country and the European Union - both in the confirmation email and on our website and that this can thus cause delays in delivery. Finally, we are not able to predict in any way the exact amount that a customer will be required to pay since this is imposed by the UK government. Therefore is out of our jurisdiction. Best regards,
Reply from A. A.
All of which I stated is true. I fully understand customs laws have changed but amd that is stated prior to sale..you are able to do (and should do) to enable customers a fuller picture before buying is to make them aware are: A. An estimate of postage charges. B. Inform buyers a brokerage fee is applicable over and above VAT. Neither of these are stated prior to purchase. My review is honest and should be shared.
Reply from A. A.
All of which I stated is true. I fully understand customs laws have changed but amd that is stated prior to sale..you are able to do (and should do) to enable customers a fuller picture before buying is to make them aware are: A. An estimate of postage charges. B. Inform buyers a brokerage fee is applicable over and above VAT. Neither of these are stated prior to purchase. My review is honest and should be shared.
Reply from Motostorm.it
Hello, Again, we understand that you are not satisfied with your purchase and very sorry about this, but all we stated is true as well. If you understand that custom laws have changed, you can also understand that our company is not a custom office for the UK government. We do everything on our part to make sure that our clients abroad are aware of the possibility of custom duties, but we are not to be held responsible if the level of information we provide is not up to your standards. Best regards,
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A. A.
17 Aug 2023
Verified reviewThey failed to show the item I ordered was out of stock on their site, and after accepting the order and processessing payment. It was only after several attempts to contact them that I received a response telling me the item was backordered and delayed. It's been almost a month since I placed my order, and I still don't have the item, but they made sure they had my money immediately. I will never order from this place again.
Reply from Motostorm.it
Hello, on our website we indicate whether or not a product is in stock. If a product is in stock we indicate shipment in 24 hours typed in green. This means that the product can be shipped within this time span. Otherwise we indicate the amount of business days that we need to order the product from our suppliers. In your case unfortunately there was a production delay, our apologies for this. As you know the product was shipped last week and will be delivered to your house today.
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