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Review Summary
Lourdes-giftshop comes across as a place people return to when they want beautiful items, clear ordering, and delivery that feels reliable. Customers mention gifts arriving well packed, nicely wrapped, and appreciated straight away, which makes the whole experience feel easy and thoughtful.
Delivery
"No issues when making orders from the start all the way through until being received by post 10/10"
"Arrived promptly. Everything as described. Very happy with purchase"
"Its a wonderful service being able to have Lourdes items delivered promptly to our home in England. I told a lady from our Church and she ordered…"
Its a wonderful service being able to have Lourdes items delivered promptly to our home in England. I told a lady from our Church and she ordered Holy water and was very pleased when it arrived.
Digital experience
"Great website and efficient service/delivery"
"Great website, easy to navigate to find items."
"Lovely items on the website and so much choice."
Team expertise
"Avete un buon servizio.tutte le vostre callaboratrice sono bravissime."
"Fantastic service highly recommend"
"Great service - packed and delivered professionally - highly recommended"
Responsiveness
"Prompt and efficient service"
"Super service, very responsive.."
"Swift, reasonable and prompt delivery"
Friendliness & courtesy
"Excellent service and beautiful"
"Excellent service and experience, a great shop."
"Excellent service, thank you so much!"
Choice
"Great choice of goods, easy ordering and quick delivery!"
"I find the site has a great choice of products."
"A perfect selection of items and postage is swift."
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A. A.
18 Jul 2023
Verified reviewI had ordered the wrong item initially and asked for a refund. I was so pleased with the excellent customer service and got my money back very quickly. I have now received my order of beautiful miraculous medal. Thanks to the staff that assisted me.
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A. A.
18 Jul 2023
Verified reviewThank you. Fast delivery. I am very happy. Will buy again.
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A. A.
18 Jul 2023
Verified reviewI just ordered a simple little crucifix .I rec eived it promptly and very happy with it. I also got a holy picture to say a novena for special favours. I would shop there again....
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A. A.
18 Jul 2023
Verified reviewI ordered the item as a gift. It arrived very promptly, and the packaging was very secure. I had frequent updates about dispatch and delivery, so I knew that my package was safely on its way, and when it arrived, I got a delivery notification. Very pleased with this merchant, and would purchase again in the future.
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A. A.
18 Jul 2023
Verified reviewLovely store, fast delivery
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A. A.
18 Jul 2023
Verified reviewEvery item I've ordered over many years has arrived just as ordered and of wonderful quality.
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A. A.
18 Jul 2023
Verified reviewQuick, easy, excellent condition when it arrived - love ot - was handled with care
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A. A.
5 Jul 2023
Verified reviewVery happy! Excellent service!
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A. A.
3 Jul 2023
Verified reviewMost of orders come within reasonable time and the quality is fine however one of the gem rosaries I have purchased lately (tiger's eye cord rosary) quality was disappointing. The cord got loosened up and the cross keeps falling out. Due to small size it is quite hard to fix it as the cord keeps getting untied itself. Moreover one gem bead is missing and I have just discovered it when I was praying. It is a bit disappointing as paying over 30 Euros for a rosary you would like to expect at least the number of beads to match rosary's specification. Apart from that I absolutely love Lourdes gift-shop products. Do your products really get blessed or you just saying this for marketing reasons? It would also be nice if you could mention beside your chains that they are really small as it came as a massive surprise to me when I purchased several of them. Could you provide some larger ones as an option? These chains look really poor comparing to the medium sized medals they support. They are extremely fragile, easy to get broken. Photos of them being worn around a neck would give customers some idea of how tiny they really are. These chains do not really look like value for money products. Moreover rosaries' crosses sometimes are well-over decorated distorting the shape of the cross. I think the cross that is the main symbol of Christian faith should be of simple construct resembling the real thing. Rosaries with simple crosses or crucifixes look much better. Moreover, in my opinion some crosses are way to large for the size of the rosary. Why are they making them like this? Crosses should nicely fit to the size of a rosary. Moreover the quality of some gold plated rosaries' chains and crosses are a bit disappointing. The gold layer is so poor on some of them that it loses its gloss showing other metal underneath of it in some places. Why don't you raise these issues with the manufacturer? They should put some more effort in making these beautiful products. At the end of the day God and Jesus' Mother deserve much more than that. Please, improve the quality of your products.
Reply from Lourdes-giftshop.com
Dear Customer, Thank you for your suggestions, we will transmit to our purchasing dpt. Broken items (missing bead) can be declared to our customer service, if you send us a picture the item will be replaced or refunded. Your customer service.
Reply from A. A.
Hi guys, Thank you for responding to my review and complaint regarding tiger's eye beads cord rosary. I have taken the photo of this rosary but I have no means to send it back to you. I would be very grateful if you could provide me with your email address to which I could send that photo as an attachment. My email address: robert7911@protonmail.com Thank you very much. Kind regards, Mateusz
Show exchanges Hide exchanges -
A. A.
1 Jul 2023
Verified reviewAbsolutely great order arrived to the U.K. very quickly would not hesitate to buy from them again
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A. A.
30 Jun 2023
Verified reviewFast delivery, items well packaged and great quality. Thank you
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A. A.
22 Jun 2023
Verified reviewWonderful product. Great quality and excellent service. Could track delivery and was updated about package .
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A. A.
21 Jun 2023
Verified reviewExcellent quick smooth service love the water & other things I have ordered. Fantastic service and great products.
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A. A.
20 Jun 2023
Verified reviewEverything was delivered very quickly and just as it was advertised. Great service, I will definitely buy from there again.
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A. A.
20 Jun 2023
Verified reviewQuick arrival and quality items. Very pleased
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A. A.
20 Jun 2023
Verified reviewWe bought an icon of Michael the Archangel, beautiful. Promptly delivered, with care.
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A. A.
20 Jun 2023
Verified reviewMy order arrived within a few days of ordering it. The items were well wrapped and arrived in perfect condition. I would definitely order from Lourdes gift shop again.
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A. A.
20 Jun 2023
Verified reviewVery nice medal and speedy delivery
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A. A.
20 Jun 2023
Verified reviewOrdered a small Mary statue, arrived promptly and well packaged. No issues whatsoever. Would happily order from here again.
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A. A.
20 Jun 2023
Verified reviewBeautiful and arrived on time.
Reviews displayed in chronological order
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