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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
1 Sept 2022
Verified review
Collected and verified by Verified Reviews
Service is great. Return was complete within 3 days (inc refund).
Experience from: 1 Aug 2022
A. A.
1 Sept 2022
Verified review
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Very efficient and quality service from website to delivery
Experience from: 23 Jul 2022
A. A.
31 Aug 2022
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I was very excited.
Experience from: 29 Jul 2022
A. A.
31 Aug 2022
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Speedy delivery and great communication.
Experience from: 29 Jul 2022
A. A.
31 Aug 2022
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Very satisfied.
Experience from: 30 Jul 2022
A. A.
31 Aug 2022
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Marvellous quality and great service and really comfortable fitting great collection of shoes
Experience from: 28 Jul 2022
A. A.
31 Aug 2022
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Definitely
Experience from: 28 Jul 2022
A. A.
31 Aug 2022
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Yes
Experience from: 29 Jul 2022
A. A.
31 Aug 2022
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Quick efficient delivery
Experience from: 31 Jul 2022
A. A.
31 Aug 2022
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Great service. Five stars all round.
Experience from: 29 Jul 2022
A. A.
31 Aug 2022
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Very satisfied with the service
Experience from: 28 Jul 2022
A. A.
31 Aug 2022
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I am happy with the service received.
Experience from: 29 Jul 2022
A. A.
31 Aug 2022
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A smooth service. Friendly in store staff upon collection.
Experience from: 31 Jul 2022
A. A.
31 Aug 2022
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Always a good service provided by Lacoste.
Experience from: 27 Jul 2022
A. A.
31 Aug 2022
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Their sizing is great so there is a fit for everyone.
Experience from: 28 Jul 2022
A. A.
31 Aug 2022
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Lacoste gear is both stylish and amazing quality
Experience from: 29 Jul 2022
A. A.
30 Aug 2022
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If this is the quality of current day LaCoste then I could not recommend them
Experience from: 10 Jul 2022
A. A.
30 Aug 2022
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Good quality overall.
Experience from: 6 Jul 2022
A. A.
28 Aug 2022
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Great brand but has slipped in recent years. Brand needs to get back to basics & look at its website proposition. Also align this more closely to what’s available on their retail shops
Experience from: 28 Jul 2022
A. A.
28 Aug 2022
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Goid
Experience from: 25 Jul 2022