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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 250 reviews since 22/05/2021

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4.7

Based on 3 368 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

821 reviews mention delivery, with 89% positive feedback.

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

"Slick website and delivery service."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

"The service and online purchase was simple although the size button is a bit fussy, and hard to operate. Shame there are not more sizes for slightly…"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

Nick L.
12 Sept 2026
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Always high quality clothing and a great true to size fit
Experience from: 9 Aug 2026
David B.
12 Sept 2026
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As usual very satisfied
Experience from: 6 Aug 2026
J. P.
11 Sept 2026
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Overall satisfied. There was just a problem with my gift that I should receive because they ran out
Experience from: 9 Aug 2026
Suzan Y.
11 Sept 2026
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I like it
Experience from: 8 Aug 2026
T. W.
11 Sept 2026
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Slightly delayed despatch, but arrived promptly once with courier
Experience from: 9 Aug 2026
Monanza D.
11 Sept 2026
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Had a Issue with DPD regarding delivery spoke too Charlie from Lacoste who sorted everything out for me brilliant Customer service
Experience from: 11 Aug 2026
Mark S.
11 Sept 2026
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Paying extra for a tried and trusted brand does not always pan out. The Polo top faded badly after the first wash and the trainers shape did not hold well at all.
Experience from: 7 Jul 2026
B j P.
11 Sept 2026
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No problems with ordering and delivery.
Experience from: 9 Aug 2026
Elliot R.
11 Sept 2026
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I am a loyal customer wearing both leisure and tennis wear and often buy gifts from Lacoste for friends and family
Experience from: 8 Aug 2026
Peter H.
11 Sept 2026
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Friendly and efficient service from the staff at Bluewater. Was very pleased with my purchase of a linen shirt. Best linen I have come across from visiting other shops.
Experience from: 8 Aug 2026
Brent W.
10 Sept 2026
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Very satisfied
Experience from: 9 Aug 2026
Ricky S.
10 Sept 2026
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I have had lacoste sneakers for around 20 years now and wouldnt wear anything different. My friends and family always comment on my lovely sneakers
Experience from: 2 Aug 2026
Sonia A.
10 Sept 2026
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Have been promoting lacoate on my Instagram since two years with famous people as i m a dance teacher you should have a look ion Instagram @ghettoposh brixtondanceschool have got also a video with the new prime minister Andy Burnham and i m wearing lacoste
Experience from: 29 Jul 2026
Iestyn G.
10 Sept 2026
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Very good items and very quick delivery
Experience from: 7 Aug 2026
Pete F.
10 Sept 2026
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Lactose is a good brand but this very sneakers is too big inside and outside for my expectations. But it’s nice
Experience from: 28 Jul 2026
Neil M.
10 Sept 2026
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Still got the coolness , the style and quality .
Experience from: 23 Jul 2026
D. G.
9 Sept 2026
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Satisfied by the service provided by the Lacoste site But recently finding the fit in my usual size varying
Experience from: 3 Aug 2026
Tanja S.
9 Sept 2026
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nothing to do with the products above but i ordered because i was promised a travel pouch with the order but never the received the pouch .... very sad
Experience from: 7 Aug 2026
Steven B.
9 Sept 2026
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Quick reliable as always
Experience from: 6 Aug 2026
A. T.
9 Sept 2026
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As above
Experience from: 5 Aug 2026