Go to website
Review Summary
Glisshop gives a smooth buying experience, with clear information, easy ordering and prices that customers describe as very competitive. Many reviews also mention quick delivery and products that arrive as expected, making it easy to choose and buy with confidence.
Delivery
"Great service, package arrived promptly. Were able to help with an amendment to my order which was great. Would recommend."
"Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did…"
Ordering was great, taking payment all seamless, order arrived swiftly, ordering was a great experience. Needed to request a refund as the item did not fit and this is where the customer service failed. Order returned and delivered to Gliss, still waiting for my refund some 2 weeks later with not contact or return of calls. Shame to be let down.
"Superb service again. Great price on a pair of skis, well mounted and super fast delivery"
Digital experience
"I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on…"
I am pleased with all aspects of my recent purchase of Scarpa walking shoes. After a general online search I found exactly what I was looking for on the Glisshop website at a very competitive price. Ordering was easy and despite being shipped from France to Scotland, the shoes were delivered in good time.
"Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago…"
Super quick delivery, checked my boots snapped straight in and they did - can never complain about price or service. Bought my first pair 8 years ago from Glisshop and thought I was due an upgrade, came to the right place!
"The site was easy to navigate, the pricing was clear and the choice was good both for size and range. Would recommend this company"
Team expertise
"Great service, will be ordering from here again. Good communication throughout my pre-order and very responsive to support requests."
"Great shop with lots of quality goods and exceptional client care!"
"Really helpful team at Glisshop. They answered all my questions."
Choice
"Excellent selection, easy ordering process, and arrived ahead of schedule."
"Top class options and prices"
"Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all…"
Easy to use website, fantastic deals and a large range of products. Served perfectly for getting all of my products for a great price and they all arrived quickly!
Responsiveness
"The Glisshop staff respond to queries quickly and are very helpful."
"Great customer service. Quick response to questions and alteration request."
"Quick efficient service"
Friendliness & courtesy
"Great customer service and product"
"Excellent customer service and excellent items at great prices."
"Very good, great service. I would definitely recommend to my friends."
-
A. A.
24 Mar 2023
Verified reviewGreat
-
A. A.
24 Mar 2023
Verified reviewDelivered very quickly, in time for my skiing holiday
-
A. A.
23 Mar 2023
Verified reviewI was a bit worried about the UK shipping, but it all went fabulously. My order arrived on time and with no drama. Thanks to everyone at Glisshop for your quick turnround. And the boots are so comfy!
-
A. A.
23 Mar 2023
Verified reviewThe goods were as described & delivery was as promised, (in fact a little faster). Communication was very good & I was able to track the order all the way through. They made ordering from France simple, quick & efficient. In fact I could not have bought the item in the UK & received it quicker.
-
A. A.
22 Mar 2023
Verified reviewThe boot is very nice and well build. The ordering was very smooth and got the delivery in time. Spoke to the product support team and it was also very helpful. Going to test the boot on my upcoming Toubkal trek. Strongly recommend Glisshop and will also buy from in the future.
-
A. A.
22 Mar 2023
Verified reviewExcellent site.
-
A. A.
22 Mar 2023
Verified reviewPerfect service as usual. Great prices and fast delivery.
-
A. A.
22 Mar 2023
Verified reviewExcellent service, ordered from the UK and arrived within 5 days
-
A. A.
21 Mar 2023
Verified reviewSpeedy delivery!
-
A. A.
21 Mar 2023
Verified reviewVery informative YouTube clips on website helped me choose new ski boots. Very good price in sale & speedy delivery.
-
A. A.
21 Mar 2023
Verified reviewI have debated writing this review since I had a strange experience. Firstly I want to highlight that I made a large order, upward of €1500 so my entire boarding kit (including helmet, outerwear, and goggles) were from here. Secondly, I want to say that when I was on the phone with the equipment expert (Lucas) he was friendly, informative, and receptive. Now with that said, while most of the equipment is good and I got a good deal. I had multiple delivery issues that went on for months, this apparently was suppliers side, but there was little in the form of communication and compensation to me. I ordered in October, the board was on pre-order for end of October, there were issues from the supplier which is not Glisshops fault, but they failed to inform me about these issues and only provided me with a solution after 2 months of waiting leaving me only a couple of weeks before my planned ski trip. The solution was to go for a completely different board so that it would arrive in time for my season. I had mentioned that I would need it in time for my season when I ordered but evidently that did not help. Again whenever I spoke to them on the phone they were very friendly, however their handling of this issue was very reactive as I had to call multiple times rather than them reaching out to me. All that said, the equipment I have now I am very happy with (except for the Winter Your Life board bag, which was given for free yet I had to pay shipping as it wasn't included in the initial order as it should have been) and even though I had to switch to a different board, my preferences were considered and the other board that was suggested to me fits my specifications well. I hope that my case is an exception to an otherwise good customer experience normally. I thought I would put this here in the hope that Glisshop can improve its communication channels and handling of these kind of situations going forward. All in all I am unsure if I would trust them again with such a big order, but I also do think there is a solid company at the heart of this and I was just unlucky.
Reply from Glisshop.co.uk
"Hello and thank you for taking the time to respond to our survey. We are deeply sorry that your experience was not as good as expected. We transferred your review to our snowboard team so they can improve their communication skills. About the shipping fee, we made a mistake so we refunded you as you should not have had to pay them. We are pleased that you are happy with the equipment that you received. If you decide to trust us again in the futur we will do our best to help you forget your last experience. Best regards, The Glisshop team."
-
A. A.
21 Mar 2023
Verified reviewEasy and quick service and delivery as well as excellent customer support.
-
A. A.
21 Mar 2023
Verified reviewGood price, speedy delivery even through UK customs. Excellent pre sales phone advice.
-
A. A.
21 Mar 2023
Verified reviewThe Glisshop.co.uk website was easy to navigate, and payment/delivery details easy and quick to input. I was looking for quick delivery ahead of a planned trip, and despite courier from Germany, boots arrived in good time and hassle free. I'd be very happy to use Glisshop.co.uk again. Thanks!
-
A. A.
21 Mar 2023
Verified reviewExcellent service happily use again
-
A. A.
21 Mar 2023
Verified reviewGood price prompt delivery
-
A. A.
21 Mar 2023
Verified reviewGood ski selection and alpine sets are helpful. The skis were a little bit scuffed on the bottom though which was disappointing.
-
A. A.
21 Mar 2023
Verified reviewVery selection of top brands and very good pricing.. Buying process very easy to the UK .. have bought lots of equipment over the last 7 years and always great service.
-
A. A.
19 Mar 2023
Verified reviewWebsite was easy to use and my order was dispatched quickly. Email query was answered quickly as well
-
A. A.
18 Mar 2023
Verified reviewVery good service from start to finish , the website was clear and easy to use . I would definitely use Glilshop again
Reviews displayed in chronological order
Contact
Go to website
Certification
