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Review Summary
Daybreakhotels is often described as a practical fix for layovers, cruise days, and long waits between flights. Guests liked being able to rest, shower, and use a room for a few hours, though a few ran into dirty sheets or a toilet that would not flush.
Digital experience
"The online booking experience was easy and to the point, didn’t have any issues at all"
"Good and website easy to use"
"Easy to navigate"
Friendliness & courtesy
"Great location. Nice and comfy atmosphere."
"Serene and beautiful environment, hospitable management and top notch service. Highly commendable and highly recommended."
"Clean, staff friendly and walking distance from restaurants."
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A. A.
20 Apr 2023
Verified reviewBooking process was straight forward and decent price for a room however my flight was delayed by 1 1/2 hours and on arrival at the booked hotel I was told my booking had been cancelled . Twice in 5 months this has happened at the same hotel now so maybe the hotels policy but not very helpful at all after an overnight 9 hour flight and with the prospect of a 4 hour drive home we really could have benefitted with the rest in the day hotel we had chosen
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A. A.
20 Apr 2023
Verified reviewWonderful. I needed some help, submitted my question and had a very quick reply and follow-up.
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A. A.
18 Apr 2023
Verified reviewI was nervous to use this service but was happily surprised at how seamless it was. Got off a cruise at 9am and wasn’t flying out until 7:00pm. Was able to crash in a hotel, swim and eat lunch which was much better than sitting in an airport!
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A. A.
17 Apr 2023
Verified reviewEasy to book, good prices.
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A. A.
12 Apr 2023
Verified reviewarrived at Holiday inn. and was told NO DAY STAY. OnLy 187.00 full price rooms
Reply from DayBreakHotels
Dear Customer, thank you for your review. Feedback from our customers is important and allows us to improve our service. We are checking with the hotel what happened.
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A. A.
11 Apr 2023
Verified reviewDeducted money two times, stating double booking was there on same day same time , that’s not my mistake.
Reply from DayBreakHotels
Dear Customer, thank you for your feedback. The reports of our Customers are very important because they allow us to work on critical issues and improve our service. Unfortunately we confirm that there have been some technical problems, but the Hotel has refunded the double booking charged by mistake. We look forward to having you among our customers again.
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A. A.
7 Apr 2023
Verified reviewGreat experience, very clean room and comfortable stay just for a couple of hours
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A. A.
6 Apr 2023
Verified reviewEverything was wonderful and no problems at the Double Tree By Hilton North Queensferry Scotland
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A. A.
4 Apr 2023
Verified reviewThe Day break Hotel rooms are excellent very clean and cosy, it supplies every need for a daybreak cannot fault it is easy accessible, cannot find any thing but praise for the times I have used the Daybreak hotel.
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A. A.
3 Apr 2023
Verified reviewCheck in on web worked well. Nice updated hotel but really bad part of town. Great for overnight, but do not go out after hours.
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A. A.
2 Apr 2023
Verified reviewWhen got to hotel they did not have my reservation
Reply from DayBreakHotels
Dear Customer, thank you for your review. We are truly sorry for what happened, we are checking with the Hotel.
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A. A.
1 Apr 2023
Verified reviewEasy experience great hotel all went to plan
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A. A.
30 Mar 2023
Verified reviewEasy to use.
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A. A.
30 Mar 2023
Verified reviewGreat when I need to work remotely in private!
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A. A.
29 Mar 2023
Verified reviewGreat at giving a large variety of hotels to stay in in the general area. The ability to utilise discounted rooms and having the choice to experience different hotels is fantastic. I love using daybreak hotels
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A. A.
28 Mar 2023
Verified reviewExcellent service, easy to book.
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A. A.
28 Mar 2023
Verified reviewExcellent and convenient app
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A. A.
28 Mar 2023
Verified reviewI tried to reconfirm my reservation but it was nowhere to be found. What concerns me is that no credit card is asked to hold the room. Fortunately, the front desk was able to book a room for me.
Reply from DayBreakHotels
Dear Customer, thank you for your review, we are checking what happened with the Hotel.
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A. A.
25 Mar 2023
Verified reviewComing off cruise early with evening flight. Worked very well
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A. A.
24 Mar 2023
Verified reviewDayUse few hours. Great place, clean, efficient staff. Only thing is they have just started charging £5 for using the car park. Be aware that even though App says TOTAL TO PAY, they still add extra £5 on, as per revised T&C. ANSWER: For only a few hours stay during day, a bit steep. Use Abbey Meadows car park a couple of hundred metres along the road. It’s safe and FREE.
Reply from DayBreakHotels
Dear Customer, thank you for your review. Parking service is to be agreed directly with the hotel, for this reason it has not been added to the cost of the room on the site.The extra cost is indicated on the Hotel page, however we will try to make this clearer.
Reply from A. A.
The NEW charge is fairly well hidden on the app, which is concerning. Anyhow, people are now aware of an alternative, once you publish my review. Thanks
Reply from DayBreakHotels
Thanks for the feedback, but it is our interest to provide complete information for the service, we will highlight it even more.
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