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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
31 May 2022
Verified reviewGoede prijs en snel geleverd.
Reply from Bikeinn.com
Hallo, Bedankt dat je de tijd hebt genomen om zo'n positieve feedback over je ervaring met ons te delen. We zijn erg blij u beter van dienst te hebben kunnen zijn. Bedankt en beste wensen
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A. A.
31 May 2022
Verified reviewGood shop, I can recomend!
Reply from Bikeinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
31 May 2022
Verified reviewI dont know what order this concerns. You are very difficult to communicate with. Accesibility and availability ith customer service is very poor when an order goes wrong. Your internal message system does not work Your phone line is through Whats App You cant sent a query to an order without attaching photos, why??
Reply from Bikeinn.com
Dear Brian, We are very sorry to hear that our service did not meet your expectations. We would like to remind you that the experiences of our customers are very important to us. Therefore we kindly ask you to provide more information concerning your issue and we will be happy to find for a solution for you. We apologize for the inconvenience. If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com please. Kind regards
Reply from A. A.
I am unhappy with your product, it is the way I am able to communicate with you. You have a very non costumer friendly customer service system. I purchased a tire and you delivered the wrong item and kept asking for details as if you thoght something was broken. Your chat function is a robot providing wrong answers to my questions that does not make Any sense and whats app phonenumber is useless as a service number. Your internal massage is giving empty messages, today you sent me another empty massage it is just showing a white empty screen with nothing on it..... Basicly Your costumer service sucks, sorry!
Reply from Bikeinn.com
Hello Brian, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue. Please take into consideration that for your order 29538504 a discount was offered to you that you accepted, please consult your bank details. If there is an issue with your order 30040139, we kindly ask you to open another return request, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards
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A. A.
31 May 2022
Verified reviewExcellent webshop, highly recommended
Reply from Bikeinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
31 May 2022
Verified reviewsafgfdg
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A. A.
25 May 2022
Verified reviewExcellent service
Reply from Bikeinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
25 May 2022
Verified reviewQuality products delivered on time! Give this store some credit because the portfolio is huge and for every budget!
Reply from Bikeinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
25 May 2022
Verified reviewVery fast service .will you use again
Reply from Bikeinn.com
Dear MARK, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Bikeinn.com
Dear Christine, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
25 May 2022
Verified reviewPerfect product. Communication good. Delivery good.
Reply from Bikeinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
25 May 2022
Verified reviewi bought a rear bike wheel with coaster brake - there aren't hundreds when you click 'shopping' on your google search - price was good, product seems good - it is fitted and operational - durability can't be verified at this point - delivery time was entirely reasonable without delays and before end of estimated delivery window - only thing missing was a free ice cream!
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A. A.
25 May 2022
Verified reviewGreat wheel, best price I could find, delivery a day slower than the range given of 3-6 days, all parts etc present, would buy here again
Reply from Bikeinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
25 May 2022
Verified reviewA great place to shop for those hard to obtain replacement components. I live in the UK and order was delivered within a week. The tracking app was not so good - was showing my order was in the Netherlands after being delivered. Would I buy from here again ? Definitely
Reply from Bikeinn.com
Dear N, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
25 May 2022
Verified reviewGood prices delivery fast and efficient
Reply from Bikeinn.com
Dear Paul, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
25 May 2022
Verified reviewgoed
Reply from Bikeinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
25 May 2022
Verified reviewQuality parts and quality delivery service.
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A. A.
10 May 2022
Verified reviewVery good service arrived when said it would ,would buy again
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Bikeinn.com
Dear Richard, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 May 2022
Verified reviewFast shipping !!
Reply from Bikeinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 May 2022
Verified reviewLovely leather look panniers for my wife’s bike, good price and quick delivery
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A. A.
8 May 2022
Verified reviewExcellentam amd very fast delivery
Reply from Bikeinn.com
Dear Vincent, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Bikeinn.com
Dear Mitrogeorgos, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 May 2022
Verified reviewGreat prices on all products, great selection available. Ordered with no fuss and took about a week to get to me (I’m in the UK) but everything came in good order. Will definitely use again.
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