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Review Summary
Bikeinn is often described as easy and reassuring to use, with fast delivery, good prices and items that arrive as expected. Some customers also mention helpful service, including catching a delivery address mistake and keeping the transaction honest.
Delivery
"Delivered quicker than UK counterparts for orders placed at the same time. Good price Good product"
"Good service. the item was a good price and arrived well packaged and when promised."
"Good Experience. Decent delivery time"
Digital experience
"Prima betrouwbare webshop."
"Great website with a wide variety of cycling-related products at competitive prices."
"Ordering was easy but delivery was very very slow."
Choice
"amazing choice great price arrived on time"
"Kvalitetni proizvodi , širok asortiman , dobre cijene, brza isporuka"
"Brilliant range of products and super fast delivery"
Team expertise
"Great trust and honesty in the transaction"
"Very good, great service. I would recommend."
"Great price,service and communication.Highly recommended."
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A. A.
8 Aug 2023
Verified reviewExellent service, original products a good value
Reply from Bikeinn.com
Dear Daniele, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewThat was my first orden at tradeinn... Great comunnication...fast delivery..thanks
Reply from Bikeinn.com
Dear Slaven, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewI managed to find the chainring I wanted which wasn't available anywhere else. Order process was easy, delivery took a week. Communication/updates was good.
Reply from Bikeinn.com
Dear JAMES, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewSaw the great price for the tyres (best value I'd found) but thought there might be a delay in delivery but there wasn't! Had loads of updates as to where my order was in transit and it arrived ahead of schedule by Royal Mail hand delivered. Highly recommend and will use again!
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A. A.
8 Aug 2023
Verified reviewGreat product, fast delivery
Reply from Bikeinn.com
Dear Liviu, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewGreat product, at a reasonable price, delivered in good time. Will shop again.
Reply from Bikeinn.com
Dear Martin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewNot really clear communication on delivery time. But products arrived after a while and fit. Working well for a good price.
Reply from Bikeinn.com
Hello marcel, We are sorry for your comments. We did not intend to delay your order and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, that is why our dates are estimated not exact. Your comments will be taken into account for continuous improvement. Best regards,
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A. A.
8 Aug 2023
Verified reviewItem arrived on time. Well packaged and in great condition. Love my new cycle helmet 😊Thank you
Reply from Bikeinn.com
Dear Claire, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewQuick delivery and good price
Reply from Bikeinn.com
Dear Rod, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewEasy ordering and quick delivery
Reply from Bikeinn.com
Dear Sally, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewMy first experience with this company admittedly, was not great. However my second experience, was the complete opposite. So, my rating, is an average of the 2 experiences. If the truth be known, I am leaning towards 3.5, but there is not a half star. I am now awaiting a refund, so hopefully that will be resolved quickly. My intention, is to use this company again, when the need arises. Thank you.
Reply from Bikeinn.com
Dear Carmilita, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
While I have you, please could you update me re: my refund for the first order that was sent back to you. Many Thanks
Reply from Bikeinn.com
Dear Carmilita, We would like to remind you that the experiences of our customers are very important to us. We have therefore investigated and forwarded your case to our shipping department AGAIN, an update will be provided immediately!!! A refund has not yet been processed, as a package is often found and then delivered. That is why we need to wait for the outcome of this investigation. We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services. We apologize for the inconvenience. Kind regards
Show exchanges Hide exchanges -
A. A.
8 Aug 2023
Verified reviewExcellent service, love the tracking provided.
Reply from Bikeinn.com
Dear Terry, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewProducts are high quality. If I do not like it I can return it without any problem regarding a refund.
Reply from Bikeinn.com
Dear Tomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewExcellent service. Kept updated about the delivery which was quick. Easy to navigate website.
Reply from Bikeinn.com
Dear Diane, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewGood price,extremely fast delivery with good tracking system
Reply from Bikeinn.com
Dear szymon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewSuper.
Reply from Bikeinn.com
Dear Biljana, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewExcellent range of products at a good price. Fast and reliable delivery
Reply from Bikeinn.com
Dear Juan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewVery happy with the quality of service and price was the best. Thank you
Reply from Bikeinn.com
Dear ANTHONY, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Aug 2023
Verified reviewI ordered a part for delivery to the UK. It arrived promptly, it was the correct part and no extra charges for VAT or duty were charged. Perfect!
Reply from Bikeinn.com
Dear Matthew, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
1 Aug 2023
Verified reviewI received the package with the helmet within seven days of placing the order. the POC helmet met my expectations for this brand.
Reply from Bikeinn.com
Dear Piotr, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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